Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

You are the offshore specialist leader responsible for identity and messaging readiness and remediation in a tenant‑to‑tenant Microsoft 365 consolidation. You provide technical authority on Entra ID readiness, identity conflict remediation, access impacts and Exchange‑related sequencing considerations that shape wave delivery. You act as the escalation point for identity and messaging blockers and maintain repeatable runbooks for remediation so that Scale squads can cut over with confidence and the Factory can execute at pace.

Key Responsibilities:

• Provide identity and messaging readiness guidance for migration waves (entry criteria, risk assessment, mitigation planning).
• Act as escalation authority for identity/access issues impacting migrated users (authentication, policy impacts, access failures).
• Define and maintain remediation runbooks for common tenant‑to‑tenant identity and messaging blockers.
• Support coexistence and sequencing constraints, ensuring wave plans reflect technical reality.
• Coordinate with Entra Apps specialists for app access, consent and service principal dependencies that block user readiness.
• Support cutover war rooms with rapid triage and structured decision‑making.
• Ensure evidence capture for identity readiness checks and remediation acceptance.
• Maintain known‑issue catalogue and drive root cause reduction to reduce recurring blocks.
• Provide reporting inputs: blocker categories, remediation throughput, readiness health indicators.
• Align to one region and support early/late calls and cutovers as required.

Who You Are

Must‑Have:

• Delivered tenant‑to‑tenant migration work impacting Entra ID and/or Exchange readiness in production (specialism mandatory).
• Strong Entra ID operational knowledge: identity lifecycle, access patterns, policy impacts, troubleshooting.
• Strong Exchange Online operational knowledge relevant to tenant transitions and user impact mitigation.
• Proven ability to create remediation runbooks and validation criteria for repeatable execution.
• Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.
• Strong documentation discipline and evidence‑based working practices.
• Strong stakeholder management with technical and non‑technical audiences.

Good‑to‑Have:

• Familiarity with tenant‑to‑tenant tooling approaches for directory and mailbox workloads (Quest‑style models).
• Microsoft certification alignment in identity/security/admin domains (or equivalent experience).
• PowerShell/Graph scripting for readiness checks, reporting and bulk remediation tasks.
• Experience in regulated environments requiring strict audit evidence.

Interpersonal & Consulting Skills:

• Calm, structured escalation leader under high user‑impact pressure.
• Strong risk articulation and stakeholder translation (impact, options, recommendations).
• Collaborative approach with endpoints, apps, shared data and security teams.
• Strong coaching behaviours: creates repeatable fixes, not one‑off heroics.
• High integrity with access and security practices.
• Clear written comms: tickets, handovers, remediation playbooks.

Typical Deliverables / KPIs:

• Reduction in identity‑blocked wave delays and late readiness failures.
• MTTR for identity/messaging migration blockers during cutovers.
• Repeat issue reduction through known‑fix catalogues and runbook maturity.
• Evidence completeness for readiness and remediation sign‑off.
• Stakeholder satisfaction with cutover stability and clarity of risk management.

Shift / Working Pattern Notes:

Scale teams operate as a cohesive unit within a follow‑the‑sun project delivery model. Each scale team works an 8‑hour shift, scheduled across a 24‑hour global working day. Structured handovers between scale teams are mandatory and cutover periods may require rota flexibility.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.