Senior credit card product manager - acquisition

Join Nationwide as a Senior Credit Card Product Manager - Acquisition and play a pivotal role in shaping the future of one of the UK's most ambitious credit card businesses. As part of our high-performing Credit Card team, you'll help drive transformational growth across both Nationwide and Virgin Money, influencing how we attract new customers, engage existing members and develop compelling credit card propositions. This is a unique opportunity to make a visible impact at scale, with exposure to senior leaders and the chance to help shape the future direction of our combined business following the acquisition of Virgin Money.

Working closely with external partners, including aggregators, and internal teams across the business, you'll drive acquisition performance, optimise customer journeys and deliver strong commercial results while balancing customer outcomes and risk. You'll bring deep knowledge of the UK credit card market, proven experience in credit card products and unsecured lending, and a strong track record of stakeholder management, proposition development and leading people to success. This is a 24-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you’ll be doing Banking & Savings sits at the heart of Nationwide, and our Credit Card team is driving transformational growth with bold ambitions, innovative thinking and a sharp focus on delivering exceptional value for customers. Following the acquisition of Virgin Money, we're entering an exciting new phase of growth and opportunity, creating a unique chance to help shape the future of our credit card business and play a key role in delivering against ambitious sales plans. You'll lead acquisition activity across both Nationwide and Virgin Money, driving commercial performance through open market and member channels while enhancing customer journeys and developing compelling credit card propositions.

Working closely with partners, aggregators and colleagues across Risk, Finance and Marketing, you'll use data, market insight and customer understanding to optimise conversion, identify growth opportunities and deliver sustainable business results. As the integration of Nationwide and Virgin Money progresses, you'll have significant exposure to senior leaders, giving you the opportunity to influence strategy and help unlock the full potential of two leading brands coming together.

As a mutual, Nationwide exists to serve members and communities rather than shareholders. That means every decision is guided by fairness, transparency and long-term value, giving you the opportunity to make a meaningful impact while helping customers achieve better financial outcomes.

About you

As a minimum you will have:

• Proven experience in credit card acquisition, portfolio management, proposition development or commercial trading, with a strong track record of delivering growth and commercial results within the UK credit card market
• Strong commercial acumen, including credit card channel & pricing strategy, product economics, Profit & Loss management and performance optimisation, with the ability to balance growth, risk and customer outcomes
• Highly analytical, with the ability to translate complex data, market trends and customer insights into clear strategic recommendations and measurable actions that drive performance
• Demonstrable experience influencing and challenging senior stakeholders, presenting commercial proposals and contributing to strategic decision-making at leadership level
• Proven ability to build strong relationships and work collaboratively across a large, complex organisation, bringing together diverse stakeholders to deliver shared objectives and drive successful outcomes
• Strong understanding of customer acquisition journeys, conversion optimisation, proposition performance and customer outcomes, with experience identifying and implementing improvements that deliver measurable results
• Excellent leadership, communication and stakeholder management skills, with the ability to lead through change, manage competing priorities and drive delivery in a fast-paced, regulated environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our . If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Journey Optimisation Manager.