Manager portfolio management and operations

We're looking for someone who is passionate about making a real difference across a complex change portfolio. In this role, you'll use your specialist knowledge and expertise to provide insight and analysis that helps us understand portfolio adherence, identify emerging risks and opportunities, and make informed decisions to improve delivery outcomes.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

RESPONSIBILITIES

What you’ll be doing

Working closely with colleagues and stakeholders from across the business, you'll transform data, observations and insights into action that supports effective governance and decision-making.

You'll contribute to the design and delivery of assurance deep dives, assess the effectiveness of governance and controls, develop approaches to identify areas of portfolio risk, and produce management information that provides a clear view of portfolio performance.

This is a varied role spanning portfolio assurance, insight, benefits realisation, governance frameworks, policies, guardrails and key controls.

You'll support the ongoing development and improvement of portfolio standards and practices, helping to ensure that delivery remains effective, well-governed and aligned to organisational expectations. Working with colleagues across the first, second and third lines of defence, you'll contribute to a control environment and help identify opportunities to strengthen governance and oversight arrangements.

We're looking for someone who combines analytical capability with a collaborative approach to stakeholder engagement. You'll be comfortable interpreting complex information, providing constructive challenge, and communicating insights in a clear and impactful way. Through your expertise, curiosity and commitment to continuous improvement, you'll help strengthen portfolio performance and support the successful delivery of strategic outcomes.

About you

As a minimum requirement, you’ll have:

• Significant experience in portfolio governance, assurance, PMO, risk management or change management within a large and complex organisation
• Proven experience delivering assurance reviews, governance assessments or control evaluations that have identified risks, improved adherence, or strengthened delivery outcomes
• Proven analytical skills, with experience interpreting complex data and presenting clear, evidence-based insights and recommendations to senior stakeholders
• Experience developing and maintaining portfolio reporting, key performance indicators, risk indicators, or management information that supports effective decision-making
• Good knowledge of governance frameworks, risk management principles, key controls and Three Lines of Defence operating models
• Stakeholder management and communication skills, with the ability to build effective relationships, influence outcomes and provide constructive challenge
• Experience contributing to continuous improvement initiatives that have delivered measurable enhancements to governance, controls, reporting, or portfolio effectiveness

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy here.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. here.

The hiring manager for this role is Christopher Grubb, and the main recruitment contact is Anoop Gosai.