Communications, education & outreach off-cs environmental services

Location: Lambeth, London SE24 0PZ

Salary: £25,000 - £32,000 plus excellent benefits

Schedule: Hybrid working with 1–2 days per week in the office. Full-time hours.

Ready to impact a better future?

As a Communications and Engagement Officer in our Communications team, you'll create engaging content, deliver impactful campaigns, and build meaningful relationships that help connect local communities with important council services and initiatives. Your work will directly support public engagement, increase awareness of key programmes, and help create positive outcomes for residents across Lambeth.

This is a varied and rewarding role where no two days are the same. You'll work across social media, campaigns, events, stakeholder engagement, and partnership development, helping to ensure our communications reach the right audiences in the right way. From promoting environmental services and apprenticeship opportunities to supporting community initiatives and public-facing events, your work will have a visible and positive impact on communities while helping to build trust, pride, and engagement across the borough.

What you’ll do as a Communications and Engagement Officer

• Create, manage, and publish engaging content across a range of social media and digital communication channels.
• Develop, coordinate, and deliver communication and engagement campaigns that support organisational priorities and community objectives.
• Build and maintain strong partnerships with charities, community groups, local organisations, and external stakeholders.
• Promote council services and initiatives, including environmental services, skills programmes, training opportunities, and apprenticeship schemes.
• Plan, coordinate, and attend community events, engagement activities, and public-facing initiatives, acting as a professional representative of the organisation.
• Monitor campaign performance, analyse engagement data, and use insights to improve future communications and outreach activities.

Does this sound like you?

• Experience in communications, marketing, public engagement, stakeholder management, or a related field.
• Strong content creation and copywriting skills, with experience producing engaging communications for a variety of audiences.
• Experience planning and delivering successful communication campaigns from concept through to evaluation.
• Confident building relationships with stakeholders, partners, and community organisations.
• Able to manage multiple projects simultaneously while maintaining excellent attention to detail and meeting deadlines.
• Experience within a local authority, council, public sector, or community-focused environment would be advantageous.
• Knowledge of apprenticeship, skills, employment, or training initiatives would be beneficial.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme:

Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box:

We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.