TECDATA ENGINEERING·3 days ago

Service manager senior

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Location

hybrid, Madrid, MD, Spain

Commitment

Full Time

Level

Senior (5+ years)

Required skills

ITILService ManagementIncident ManagementCloudInfrastructureJiraConfluenceScrumKanbanLeanArtificial IntelligenceCommunicationCoordinationProcess AutomationRCABusiness Analysis

Job Description

Senior Service Manager

Service Manager senior, con experiencia en entornos críticos, preferiblemente banca, y conocimientos de ITIL, infraestructuras, desarrollo y cloud.

El foco principal estará en:

Gobierno y seguimiento del servicio, asegurando el cumplimiento de los procesos SMO.
Gestión y validación de informes de incidencias, seguimiento de plazos y preparación de comités con negocio y clientes.
Comunicaciones relacionadas con incidencias y cambios.
Seguimiento de incidencias, validación de RCA y workarounds y participación en War Rooms.
Mejora continua y automatización de procesos.

Valoran conocimientos de Jira, Confluence, Scrum, Kanban, Lean e IA, además de buena capacidad de comunicación y coordinación.

Condiciones: servicio inicial de 6 meses, con posibilidad de ampliar otros 6.

Condiciones

Híbrido: 3 días en oficina (Gran Vía, Madrid) y 2 en casa. Las primeras 4–6 semanas, presencial.
Horario: de lunes a jueves de 8:00 a 17:30 y los viernes de 8:00 a 14:00. La entrada a las 8:00 es obligatoria por las reuniones diarias.
Sin guardias al principio; más adelante, sí.
Contrato de 6 meses prorrogables otros 6 meses.
Inglés básico, suficiente para leer documentación.
Incorporación lo antes posible.

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Service manager senior

Required skills

Job Description

Senior Service Manager

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions