Medium Business Inside Sales Manager UK

The Medium Business Inside Sales Manager leads a team of Commercial Inside Account Executives, developing end-to-end account strategies and driving sales engagement for medium business accounts, either directly or through channel partners. This role is responsible for guiding, coaching, and supporting team members to ensure individual development and overall sales effectiveness, with a focus on achieving sales quotas, expanding the customer base, and fostering strong relationships with both customers and channel partners.

Key Responsibilities

• Team Leadership: Oversee a team of 10–15 iAEs, providing guidance, coaching, and support to develop individual team members and drive overall sales effectiveness.
• Sales Coverage: Develop targeted business plans and allocate resources to achieve sales and margin goals, using tools like heatmaps and whitespace analysis.
• Pipeline Management: Maintain and analyze opportunity identification, qualification, and management; develop strategies to hunt new logos within low or no SOW accounts.
• Business Acumen: Develop budget plans and manage inside sales resource allocation based on market trends and data-driven forecasts.
• Customer Retention & Growth: Retain existing customers while identifying and pursuing upsell and cross-sell opportunities for PC++ (including headsets, displays, carepacks).
• Channel Sales: Build solid relationships with channel teams to enable iAE and PBM alliance for successful implementation.
• Customer Experience: Coordinate with customer support teams to address issues and ensure a seamless experience.
• Recruitment & Training: Recruit, onboard, and train inside sales resources to ensure skill and knowledge development, including specialization in PC++.
• Performance Management: Evaluate and guide employee performance, supporting individuals through sales challenges and managing results for all performers.
• KPI Tracking: Define and track key performance indicators to measure team success.

Knowledge & Skills

• Strategic account leadership and the ability to act as the "account lead."
• Strong collaboration skills and the ability to lead cross-functional teams.
• Expertise in outcome-based selling and crafting value propositions.
• Proficiency in digital and remote selling.
• Ability to manage complexity and drive portfolio-based outcomes.
• Knowledge in P&L management.
• Strong business acumen & executive presence.
• Strong understanding of a modern IT (services) ecosystem.
• Deep expertise in HPs Outcome Based Sales value prop. & offerings.
• Ability to develop strong relationships with influencers/decisions makers.
• To navigate complex organizations to find expansion opportunities.
• To lead meetings with high variety of senior-level stakeholders.
• To leverage customer, industry, product and service knowledge to develop long-term growth strategies.
• Culture of proactive business development, collaboration, accountability and follow-through with strong negotiation and deal closing skills.
• Experience leading account teams on local and global scales.

Sales Technology

Leverage CRM systems and other tools to streamline operations and enhance productivity.

Compliance

Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Sales Planning & Strategy

Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts.

Analytical & Critical Thinking

Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.

Organization & Time Management

Prioritize tasks, set goals, and manage time effectively.

Leadership

Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.

Problem Solving

Navigate market complexities and develop practical solutions.

Collaboration & Communication

Work closely with internal teams, channel partners, and customers to achieve business objectives.

Technical Proficiency

Leverage technology and CRM systems to enhance productivity.

New Technology & AI

Demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.

Education & Experience

Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales. Fluent English is required.

Education: Bachelor’s degree is preferred but not required.

Qualifications: Proven experience in sales management, preferably in inside sales or telesales environments. Demonstrated ability to lead and develop high-performing sales teams. Familiarity with sales planning, pipeline management, and CRM systems. Proven experience in sales, account management, or a related role. Strong understanding of sales processes and strategies. Experience working with medium business accounts is preferred.

What we offer

A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills. Competitive benefits package, including: Hybrid work model (home office / office), depending on the role/functions Health & Life insurance Ticket Restaurant Vouchers or lunch at reduced prices at our canteen Flexible working hours to support work–life balance HP Flex Program: Kindergarten vouchers & Transport Card Exclusive HP products offers and discounts for employees, friends and family Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally. Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite. Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities. Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing. Easy commuting: Free parking available or excellent access via nearby train services. Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future skills development.

Sales & Services entity Job

Sales Schedule - Full time Shift - No shift premium (Spain) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.