German customer support agent (igaming)

Location: Remote / Hybrid (Europe)

Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)

We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences — and that starts with exceptional customer support.

We are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow.

You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.

What will you do:

• Provide professional and friendly support to customers via live chat and email
• Assist customers across multiple brands and gaming products
• Understand customer needs and offer effective solutions to their questions or concerns
• Handle approximately 70 customer cases per shift
• Work closely with internal teams to ensure issues are resolved efficiently
• Identify opportunities to improve customer experience and internal processes
• Maintain a high standard of communication and customer care at all times

What we are looking for:

• Fluent German and English (written and spoken)
• Strong customer-first mindset and commitment to service quality
• Ability to identify issues, troubleshoot, and resolve problems efficiently
• Patience, empathy, professionalism, and critical thinking when handling customer concerns
• Ability to manage multiple conversations and tasks simultaneously
• Strong teamwork and communication skills
• Capability to handle customer disputes calmly and professionally

Nice to have:

• Experience in online casino or sportsbook environments
• Experience with customer support platforms such as Intercom, Zendesk, or LiveChat

What we offer:

• Competitive salary with a monthly performance bonus (after probation)
• 4 weeks of structured onboarding and training
• Supportive team environment and international company culture
• Hybrid or fully remote work options (depending on location)
• Opportunities for career development and internal growth
• 28 calendar days of annual leave
• Startup environment with minimal bureaucracy and fast decision-making

If this sounds exciting, apply with your CV in English!