Back Office Administrator (24/7 Shift Rotation)

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator to join our team.

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Responsibilities:

• Process and monitor client deposits.
• Investigate and process client withdrawal requests.
• Process funds transfers.
• Provide assistance to all departments for back office related tasks in a timely manner.
• Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
• Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
• Check KYC documents and activate accounts.
• Assist clients with general finance inquiries.
• Provide daily screenshots of payment gateway balances for accounting reconciliation.
• Reply to all client emails regarding account approvals and funding.

Requirements

• Must be able to work 24/7 shifts on rotation including occasional weekends.
• 1+ years’ experience in a similar role.
• Good command of the English language (oral and written). Any additional language would be considered an advantage.
• Basic Computer skills.
• Experience within FX industry/ Funding Operations would be considered an advantage.
• Resumes must be submitted in English.
• Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

• Hybrid Work Model (2 days working from home)
• Wolt Meal Allowance
• Comprehensive Health Insurance
• Provident Fund (Upon completion of the trial period)
• Summer Short Fridays (August)
• Additional Paid Annual Leave (up to 30 days, based on years of service)
• Birthday Leave
• Udemy Business access
• Gym Membership
• Referral Bonus Program

Additional Support

Visa Sponsorship and Relocation Assistance

Sounds like you? Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.