Vp, head of operations, wmc

About this role

About BlackRock CCB Wealth:
BlackRock’s purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry. BlackRock CCB Wealth Management Limited - a Shanghai-based joint venture between BlackRock, China Construction Bank and Temasek - aims to deliver investment excellence by offering customer-centric, diversified and innovative wealth management products and solutions to help Chinese people build savings that serve them throughout their lives.

About this role:

The Head of Operations will lead the Operations team to cover end-to-end product operation, including account management, product filing, product parameters maintenance, transfer agency, AML, investment settlement, valuation, regulatory reporting and information disclosure, etc. This role takes ownership for the joint venture’s end-to-end operational robustness, scalable expansion and full compliance with all applicable regulatory requirements.

Responsibilities：

• Translate corporate-level strategic objectives into concrete, measurable operational workplans, driving effectiveness and efficiency.
• Build, mentor and scale a high-performing operation team, define the most effective organizational structure, allocate resources, and develop a sustainable talent pipeline to support projected business growth.
• Regularly review and refresh all departmental policies and SOPs to ensure they fully reflect latest regulatory updates; embed and enforce robust internal control frameworks to reduce operational risk exposure.
• Provide top-level oversight for daily product operations to guarantee fully accurate, on-time product settlements, trade clearing and NAV oversight.
• Own the full operational implementation for all new product launches, including end-to-end regulatory filing coordination and ongoing post-launch Lifecyle management.
• Take final accountability for the completeness, accuracy and timely submission of all regulatory reports submitted to authorities such as NFRA and PBOC.
• Oversee all end-to-end client activities including onboarding, subscription and redemption processing, and full AML/KYC due diligence to deliver consistent high-quality service for investors.
• Proactively design future-proof operational workflows and define system functional requirements to support the rollout of new business lines.
• Supervise outsourced functions, including performance of the service provider, due diligence visits, leading all aspects of risk and control environments, investigation of NAV related queries.
• Work closely with the technology team to drive targeted process automation and system capability upgrades that reduce reliance on manual work.

Requirements:

• 10+ years of operations management experience in the asset management industry with 6+ years in WMS industry. Familiar with relevant regulatory policies and requirements.
• Be able to navigate through matrix organization to lead the change for continual improvement.
• Attention to detail and ability to resolve conflicting priorities.
• Able to identify risk and escalate it for support per needed.
• Ability to work in fast-paced environment with can do attitude and agile mindset.
• A proven ability to develop strong collaborative working relationships with key partners/stakeholders.
• Possess strong interpersonal skills, both written and verbal.
• Think big and have a win-win mindset.
• Knowledge of anti-money laundering policies and requirements.
• High proficiency in Microsoft Excel and prior hands-on experience with automation tools (e.g. VBA, RPA, Python, etc.) would be an advantage.
• Experience with financial technology platforms is a plus.
• English communication is a plus.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.