Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

Location: Perth

Type: Full time, permanent

Lead one of QBE’s most critical claims portfolios, shaping outcomes for people, customers and the WA scheme. Hybrid role, Happy to talk flexible working.

The Opportunity

This is a rare opportunity to step into a senior, high‑profile leadership role with end‑to‑end accountability for QBE’s Western Australian Workers Compensation claims business. As State Manager, WA, you’ll shape outcomes that genuinely matter for injured workers, employers, regulators and the WA scheme — while leading a large, experienced claims workforce through a complex and highly regulated environment. This is a market‑facing role with real influence. You’ll be QBE’s senior representative in the WA Workers Compensation scheme, trusted to balance customer outcomes, regulatory obligations and financial performance, while building a strong, engaged and values‑led culture.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Drive strong claims and customer outcomes aligned to QBE’s People Risk Strategy — being more like a Healthcare Company and less like an Insurance Company — while meeting WA legislative and regulatory requirements.
• Lead QBE’s Western Australian Workers Compensation claims portfolio, with full accountability for strategy, performance and culture.
• Drive strong claims, healthcare and customer outcomes while meeting WA legislative and regulatory requirements.
• Own portfolio financial performance, including claim costs, reserving, recoveries and delivery of agreed KPIs.
• Lead, coach and engage a workforce of around 60+ people, building a high‑performance, inclusive and values‑led culture.
• Act as QBE’s senior representative in the WA market, building trusted relationships with regulators, brokers, customers and partners.
• Ensure sound governance, risk management and continuous improvement across the WA claims business.

About you

A credible, people‑centred senior leader with deep experience in Workers Compensation or Personal Injury claims. Proven success leading large, complex claims teams in regulated scheme environments. Strong judgement across claims governance, compliance, risk and long‑tail financial drivers. Highly effective at influencing senior stakeholders and representing an organisation at industry level. Experienced operating in national, matrixed organisations and leading through change. An authentic leader who balances empathy with commercial and regulatory accountability.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program.
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills

Coaching for success, Critical Thinking, Decision Making, Industry Knowledge, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Process Improvements, Regulatory Compliance, Stakeholder Management, Strategic Leadership, Strategic Management, Team Management.

Application Close Date

22/05/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.