Case manager

Primary Details

• Time Type: Full time
• Worker Type: Employee
• Location: Open to the following locations Perth, Geraldton, Bunbury, WA
• Type: 12 month fixed term contract
• Hybrid role

Please see more information about QBE careers here Careers

The opportunity

We are seeking a talented individual to join our Workers’ Compensation team in Perth. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing help and guidance to their employer. Based on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers’ compensation areas.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate and talented.

Your new role

• Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
• Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
• Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits
• Conduct timely reviews for each case - planning, developing, and executing claim strategies
• Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

About you

To be successful in this role, you will have:

• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A customer-centric approach which sees you optimise outcomes for your customers
• Proven ability to demonstrate resilience in managing challenging scenarios
• Developed time management skills with the ability to work in a high-pressure environment
• A keen willingness to learn and proactively engage in a fast paced, dynamic team

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 25/05/2026 11:59 PM

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.