Dispatcher

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions.

Supervisory Responsibilities

Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:

• Drivers
• Field Service Techs
• Set Up Crews
• Transportation Coordinators
• Branch Coordinator

This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate. This role owns DOT compliance within an assigned territory.

Fleet & Efficient Use of Resources

• Sets daily/weekly/monthly priorities for the team.
• Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin.
• Schedules and assigns services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan.
• Load level volume with end to end customer communication.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal.
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Ensure drivers document damages at retrieval and return.
• Monitors and documents DVIR and preventative maintenance files.
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed.
• The ability to tracks drivers / vendors through digital applications for on time excellence.
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.
• Assists Drivers in change of schedule or route issues, when necessary.
• Communicates with customers to assist in scheduling daily/weekly/month activities.
• Confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• May manage one or more Branch Administrative employees.
• Review Drivecam coaching opportunities and take action as necessary.
• Conducts performance discussions and training.
• Other duties as assigned.

EDUCATION AND QUALIFICATIONS:

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Requirements:

• 3 years logistic experience.
• Scheduling, route planning and optimization.
• Familiarity with CRM system or other contact management platform.
• Salesforce experience.
• Familiarity with DOT compliance and vehicle telematics.
• Hours of Service regulations, Electronic Logging Devices, permitting, etc.
• Experience working with outside vendors, including pricing and schedule negotiations.

Personal Characteristics

Lead by example through living our values:

• Dedicated to Health & Safety.
• Committed to Inclusion & Diversity.
• Driven to Excellence.
• Trustworthy & Reliable.
• Devoted to Our Customers.
• Community Focused.

This posting is for a(n) Existing Position. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.