Location
field, Melaka, Malaysia
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Medical salesRelationship buildingTerritory managementSales planningCustomer relationship managementMarket intelligenceProduct promotionCommunicationStrategic planningCustomer serviceProblem solvingPerformance tracking
Job Description
About the Role
The Product Specialist is responsible for driving the growth of medical products across assigned territories by building strong, trust-based relationships with Healthcare Professionals (HCPs) and consistently delivering on sales targets. This role makes a direct contribution to DKSH's healthcare business by connecting clinical insights with strategic commercial execution.
What You Will Deliver
- Drive product uptake across assigned territories by promoting and detailing medical products to HCPs through field visits, calls, and Continuing Medical Education (CME) programs
- Develop and execute territory-based medical sales plans guided by market insights and marketing direction to achieve assigned sales targets
- Monitor and track performance against Key Performance Indicators (KPIs) and sales plans, conducting regular reviews with the line manager to prioritize activities and optimize outcomes
- Build and maintain strong customer relationships through regular clinic and hospital visits, providing product updates, processing orders, and supporting product enlistment in alignment with marketing strategies
- Gather and relay competitive market intelligence to the marketing and sales teams to inform strategic decision-making
- Maintain accurate and current customer records in the Customer Relationship Management (CRM) system by identifying and profiling customer potential
- Respond promptly to customer inquiries and proactively communicate promotions and new or upgraded products to existing and prospective customers
- Manage a customer complaints and issues log, ensuring timely follow-up and resolution to maintain high levels of customer satisfaction
- Partner with internal stakeholders to support timely product delivery or installation and to strengthen key customer relationships
- Drive continuous improvement initiatives across sales processes, sales plans, and customer engagement to consistently elevate performance outcomes
- Administrative duties and coordination tasks as required
What You Bring
- Diploma or above in a relevant discipline
- Minimum 1 to 2 years of sales experience; prior experience in pharmaceutical sales, medical device sales, or a similar healthcare-related field is an added advantage
- Demonstrated proactiveness and flexibility in navigating dynamic and fast-paced work environments
- Strong determination and goal orientation with the ability to consistently achieve challenging sales targets
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Healthcare.
Ready to join the team?
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