Position Overview

Job Title: Field Service Supervisor

Location: Davenport, IA

Schedule: Full-Time | Overtime Available | On-call Rotation

Pay Range: up to $60 per hour (DOE) ***This Position would be a relocation to the Davenport, IA area.***

Job Duties & Responsibilities:

• Supervise, lead, and support field service technicians working on commercial HVAC systems.
• Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
• Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
• Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
• Manage preventive maintenance programs for commercial buildings and properties.
• Provide technical support and guidance to technicians diagnosing complex HVAC issues.
• Review service tickets, work orders, repair estimates, and technician reports for accuracy.
• Monitor labor costs, productivity, material usage, and service department performance.
• Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
• Coordinate parts, materials, and equipment to complete service work efficiently.
• Ensure compliance with OSHA standards, applicable codes, and company safety policies.
• Train and mentor technicians while maintaining high service quality and customer satisfaction.
• Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.
• Assist with after-hours emergency service coordination as needed.

Job Requirements & Qualifications:

• High school diploma or GED required; HVAC technical training preferred.
• Minimum of 5 years of commercial HVAC experience; supervisory experience preferred.
• Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
• Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
• Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
• Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
• EPA Section 608 certification required for applicable refrigerant work; Universal certification preferred.
• Valid driver's license and acceptable driving record.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and maintain positive customer relationships.
• Proficiency with service management software, electronic work orders, and scheduling tools.
• Ability to travel between commercial properties and participate in on-call support as needed.
• Must be willing to obtain IA Journeyman's license.

What We Offer:

• Competitive, experience-based pay
• Year-round work and job stability
• Vacation / Sick / PTO
• Medical / Dental / Vision
• 401K w/ Company Match
• Short-term and long-term disability coverage
• Company vehicle with fuel card
• Paid training and certification opportunities
• Overtime pay
• Relocation assistance or local commute to Davenport, IA

Check out this video to learn more about Crete United! Build the future with Crete United! Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.