Location
field, Makati, Philippines
Commitment
Full Time
Level
Entry with Degree
Required skills
Merchant relationship managementCustomer serviceLead generationTerminal asset monitoringOutbound callingReportingCommunicationMicrosoft WordMicrosoft ExcelMicrosoft PowerPointDetail-orientedFollow-throughFinancial servicesBusiness development
Job Description
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Relationship Associate
Job Summary
The position is primarily responsible for the day to day monitoring, servicing and maintaining of terminal assets and performance. The role will also include elements of merchant customer service, assisting and maintaining close ties with them. To job holder is also responsible to generate leads for potential affiliation to ensure business growth.
Specific Duties & Responsibilities
- Merchant visitations and extending customer service activities and establishing rapport with merchants and resolving issues
- Conducts outbound calls to merchants with a view to maintaining MCC presence and billings on MCC terminals
- Ensures all concerns, issues and/requests of the key contact are addressed on a timely and accurate manner
- Coordinates with different business units to provide immediate feedback to key contacts
- Consolidates reports on key issues/findings relevant to daily merchant visits / call outs and provide recommendations as necessary
- Prepares communication materials for updates and other relevant information on sales and promotional programs
- Monitor end-to-end merchant affiliation process adhering to set turn-around times and liaising with key parties in MCC to ensure completion
- Perform projects / responsibilities that may be assigned from time to time (eg. BORC BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ)
Qualification:
- Bachelor's degree holder; preferably graduate of business course
- Experience in merchant relationship from a credit card company or any financial institution is an advantage
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Must be detail-oriented with superior follow through capabilities
- Willing to work overtime on weekdays, weekends, and/or holidays
- Willing to do field work within Metro Manila and provinces
Other Details:
- Rank: Rank-and-file
- Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department
- Location: Metrobank Card Center, Ayala, Makati City
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