Job Description

Must have Skills:

Qualtrics

Job Description:

We are looking for an experienced Qualtrics Survey Operations Specialist who can work as a hands-on individual contributor responsible for end-to-end survey configuration and operational activities within the Qualtrics platform. The ideal candidate should have strong hands-on experience in building complex surveys, configuring survey logic and workflows, managing multilingual survey updates, performing functional and user experience testing, and ensuring surveys are accurate and production-ready prior to launch.

Key Responsibilities

• Build, configure, and maintain surveys within the Qualtrics platform.
• Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.
• Configure and manage Qualtrics workflows, notifications, and automated actions.
• Customize survey layouts, styling, themes, and user experience based on business requirements.
• Perform survey updates, corrections, enhancements, and version management.
• Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.
• Troubleshoot survey configuration, logic, workflow, display, and user experience issues.
• Manage multilingual surveys and translation updates across supported languages.
• Coordinate translation changes and ensure translated content is correctly reflected across survey versions.
• Perform quality checks to ensure survey content, logic, translations, workflows, and configurations are accurate before launch.
• Support survey deployment, launch readiness, and production activities.
• Investigate and resolve post-launch survey issues and defects.
• Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.
• Maintain survey documentation, configuration details, version history, and change records.
• Ensure adherence to survey governance, quality standards, and operational processes.

Required Skills

• 8~9.5 years of overall professional experience with strong hands-on experience in survey platforms and operations.
• Strong hands-on expertise with Qualtrics.
• Experience building and configuring complex surveys within Qualtrics.
• Strong knowledge of:
• Survey Flow
• Branch Logic
• Display Logic
• Skip Logic
• Embedded Data
• Validation Rules
• Workflows and Notifications
• Survey Themes and Styling
• Experience managing multilingual surveys and translation updates.
• Strong experience in functional testing, UX testing, and survey logic validation.
• Ability to troubleshoot complex survey configuration and production issues.
• Experience managing survey versions, corrections, and post-launch fixes.
• Strong attention to detail with a focus on survey quality and accuracy.
• Good analytical, problem-solving, and communication skills.
• Ability to work independently as a hands-on individual contributor.

Good to Have

• Qualtrics certifications or advanced platform training.
• Experience with Qualtrics XM / Customer Experience / Employee Experience solutions.
• Understanding of JavaScript, HTML, or CSS for advanced Qualtrics customization.
• Experience with survey integrations, APIs, dashboards, or data exports.
• Experience working with global stakeholders and multilingual survey programs.

Service Region:

China