Facility Account Manager (FAM)

Location: Charlotte North Carolina with travel required to North Carolina

Are you passionate about building strong partnerships and driving results in healthcare settings? NIVA Wound Care is seeking an energetic, field-based Facility Account Manager (FAM) to lead our engagement with Skilled Nursing and Assisted Living Facilities across a high-impact territory. If you thrive in a relationship-driven, fast-paced environment and are committed to patient care excellence, we want to meet you!

Why NIVA Health

At NIVA Wound Care, our core values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—guide everything we do. You’ll join a company that is redefining wound care delivery in post-acute environments. We empower our teams with robust technology, collaborative culture, and meaningful resources—so you can make a measurable difference for patients and partners. You’ll work with leaders who value your expertise, support your growth, and reward your results.

What You’ll Do

• Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
• Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
• Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
• Monitor wound patient census and proactively address dips through staff education and workflow solutions
• Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
• Identify opportunities for account growth—expanding services within your territory
• Serve as an escalation point for issues and ensure rapid, professional resolution
• Support onboarding of new facilities and continuous in-service training for partner staff

What We’re Looking For

• 2+ years’ experience in skilled nursing, assisted living operations, healthcare account management, or healthcare sales
• Demonstrated ability to manage multi-facility portfolios and high-touch relationships
• Experience collaborating with nursing leadership and care teams
• Track record of achieving goals in fast-paced, results-oriented environments
• Bachelor’s degree (preferred)

Skills and Attributes

• Excellent verbal and written communication skills
• Talent for building trusted, influential relationships at all leadership levels
• Sharp analytic skills and comfort with data-driven decision-making
• Adaptability and self-motivation in field-based work
• Proficient with Microsoft Office and enterprise platforms (CRM experience a plus)
• Valid driver’s license and ability to travel locally
• Prior experience in wound care, home health, or mobile healthcare environments (preferred but not required)

Compensation & Benefits

• Base Salary: $85,000 per year
• Commission: Uncapped, with on-target earnings up to $150,000 for top performers
• Comprehensive training and support to help you maximize your earning potential
• Benefits
• Medical, dental, and vision insurance
• PTO and paid holidays
• Mileage reimbursement and travel support
• Career development and advancement opportunities
• Dynamic, supportive team culture
• Mission-driven work that impacts quality of care for vulnerable populations

Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health’s mission to redefine patient care—one healing wound at a time.💙