Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the supervision of the Manager of Patient Navigation, provides community service navigation for eligible beneficiaries. Responsibilities may include engaging community members and helping individuals navigate, access community services, and resources, and adopt healthy behaviors. The Community Health Worker will provide education and advocacy to assist individuals with accessing servicing including access to primary care. The Community Health Worker must demonstrate a commitment to providing health care to families in medically underserved communities, must demonstrate outstanding customer service and the key behaviors, outlined in the Yale New Haven Hospital core success factors and standards of professional behavior.

EEO/AA/Disability/Veteran

Responsibilities

• Engages individuals during inpatient hospitalization, outpatient appointments and community outreach visits
• Informs individuals and families about resources that they would benefit from receiving, refer to resources that they might be eligible to receive, and assist with navigation of the process.
• Assists clients/patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/or social services.
• Inform individuals and families about resources that they would benefit from receiving, refer to resources that they might be eligible to receive, and assist with navigation of the process
• Coach and assist patient with MyChart sign up
• Ability to work collaboratively and effectively with the care team to include patient navigators, and clinical staff
• Continuously expands knowledge and understanding of community resources and services. Facilitates client access to community resources including locating housing, food, clothing financial assistance resources, providers to teach life skills and relevant mental health services.
• Assists clients in utilizing community services, including scheduling appointments with social service agencies and assisting with completion of applications for programs for which they may be eligible.
• Travels extensively to, outreach destinations including patient's home, medical appointments, various agencies and other community locations.
• Provides patient reminder calls and follow up calls for all medical appointments and /or referrals to community resources
• Provides education, advocacy, referrals to support healthy behaviors
• Documents all client interactions in electronic health record with accurate timely notes indicating interactions with patient and communitybased organizations that support care coordination.
• Completes all documentation utilizing the documentation workflows provided of care coordination of care, outreach, patient support and/or care management activities for reporting and tracking purposes.
• Attends and is prepared for scheduled 1:1 meeting, team meetings, staff meetings, or rounds.
• Seeks additional supervision or consultation as needed and follows through with supervisory directives.
• Builds and maintains positive working relations with providers, and agency representatives as appropriate to ensure each patient receives comprehensive service. Ability to work collaboratively and effectively with the care team to include patient navigators, community health workers and clinical staff

Qualifications

EDUCATION

Associate degree required. Bachelor's degree preferred.

EXPERIENCE

A minimum of 1-3 years' experience preferably in health care, human service setting or applicable volunteer experience. Must have a valid drivers license. Excellent organizational skills and attention to detail. Bilingual Spanish strongly preferred.

LICENSURE

Completion of Patient Navigator or Community Health Worker Training Program preferred

PHYSICAL DEMAND

Ability to lift 10-15lbs

YNHHS Requisition ID

190559