Mobile patient care specialist full-time (proper brands)

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to products and everything in between. At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants, and happy plants make happy people.

We have an exciting opportunity for a Mobile Patient Care Specialist to join the Proper Home Delivery team on our journey to transform our bold ambitions for the Missouri medical and recreational cannabis market into a reality.

Our Mobile Patient Care Specialist will work at Proper's Kansas City dispensary locations. Employees will be expected to commute to work and then operate a company and state-regulated vehicle for the deliveries. The starting rate for the Mobile Patient Care Specialist is $18/hr plus tips. Proper Home Delivery operates 7 days a week, and Mobile Patient Care Specialists may have shifts during the evenings and weekends. We are looking to fill full-time non-exempt positions. Full-time employees will receive benefits.

Responsibilities include, but are not limited to:

• The Mobile Patient Care Specialist will transport products between designated dispensaries and private property as designated by patients and consumers.
• Provide exceptional customer service to internal and external customers, patients, and consumers.
• Operate under security protocols and procedures to ensure regulatory compliance with local, state, and federal agencies.
• Submit reporting and security observations accurately and on time.
• Maintain a secure vehicle by monitoring surveillance equipment, inspecting the vehicle, equipment, and access points, and permitting entry.
• Prevent losses and damage by reporting irregularities.
• Provide routine checkups to ensure equipment is operating within compliance.
• Load and unload vehicles at dispensaries and patients/consumers' designated locations; prepare transportation manifests and ensure that all appropriate signatures are obtained at the time of transaction and before the end of the business.
• Follow routes and schedule.
• Load, unload, prepare, inspect, and operate a delivery vehicle.
• Ask for feedback on provided services and resolve patient/consumer concerns.
• Complete logs and reports.
• Follow and adhere to all written job requirements and company policies at all times, including any additions according to business needs (subject to training & qualifications).
• Professionally and respectfully engage with colleagues, patients, and consumers.
• Assist the dispensary with back office duties or cashier as needed.

Required Qualifications:

• Proven working experience as a Driver.
• Must have a valid Class E Driver’s License along with a clean driving record (no violations or at fault accidents).
• Ability to drive in a variety of weather and traffic conditions.
• Excellent organizational and time management skills.
• High school diploma or equivalent.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
• Must possess the ability to reach, bend, stoop, sit, stand, lift, and carry up to 50 lbs.
• Must be technologically proficient enough to use mobile phone applications (GPS, mobile point-of-sale, alarm, timeclock/shift management), cameras, and other related security and fulfillment systems with training.
• Must be 21 years of age or older.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Must be able to pass a comprehensive background check.

Preferred Qualifications:

• 5 years of combined experience in distribution logistics, customer service, or retail.

Benefits Package:

• Medical, dental, and vision insurance.
• Term life insurance coverage.
• Retirement savings plan.
• Paid time off.
• Holiday pay.
• Employee Assistance Program (EAP) for counseling and support.
• Employee discount program.
• Paid parental leave.

Disclaimer: The information provided in this job advertisement is intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and qualifications required for the position. Management reserves the right to modify, add, or remove job duties as necessary. The organization is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, gender identity, national origin, disability status, age, sexual orientation, or any other characteristic protected by law.