Renuity

Our Vision: The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission: Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Our Values: We at Renuity strive to instill and maintain our core values, by being:

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.
• Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers.
• Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly.
• Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.
• Value-Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.

Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.

Job Summary:

Essential Functions/Physical Requirements of Job:

• Inspect installation areas to project requirements and determine the required materials, resources and equipment necessary for successful completion. Participate in installer selection and termination as applicable.
• Coordinate installation materials drop offs and pick ups.
• Verify the accuracy of material orders including warehouse supply inventory to ensure project readiness and minimize delays.
• Perform pre-inspection and post-inspection of jobs to ensure quality and customer standards are met.
• Collect all forms of payment including loan documents and COC.
• Train installation new hires and maintain current knowledge of industry standards.
• Assist Director of Operations with Coupa payments/accuracy.
• Collaborate with cross-functional departments to ensure the timely delivery of high-quality products and services.
• Establish and maintain effective communication channels to enable seamless interaction between customers and the company.
• Promote team engagement and team-building initiatives to strengthen collaboration, morale, and overall performance.
• Ensure projects are in the correct stage of process through backlog management.
• Identify, escalate and resolve project issues to support progression through the operations funnel resulting in on time project completion.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Four or more years of relevant experience.
• Exceptional interpersonal and customer service skills, with the ability to build strong relationships with customers and team members.
• In-depth knowledge of industry practices and service delivery standards.
• Strong leadership skills with the ability to motivate, guide, and foster a collaborative team environment.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Effective problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Proven ability to support and promote team building initiatives that enhance morale, engagement, and performance.

Computer Operations:

To perform this job successfully, an individual must have strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications such as ADP, Lead Perfection, Leap, and other applications used in job duties.

Physical Requirements:

The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to:

• Remaining in a stationary position (e.g., sitting or standing) for extended periods.
• Frequent movement, including walking, bending, reaching, or climbing stairs.
• Use of hands and fingers to operate computers, tools, or equipment.
• Occasional lifting and/or moving of items up to 100 lbs.
• Working indoors and/or outdoors in various environmental conditions.

The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

Job Classification:

Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity, LLC salary and benefits policy.

Work Environment:

The work environment for this position will vary depending on the nature of the role and assigned duties. It may include one or more of the following settings:

• Office Environment: Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.
• Retail or Store Environment: Fast-paced setting with frequent customer interactions. May involve standing for extended periods and occasional lifting or moving of merchandise.
• Warehouse Environment: Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.
• Call Center Environment: Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.
• Field-based or Canvassing Environment: Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.

Travel:

This position requires regular travel, which may include day trips. Travel will depend on the business needs and location of the customers.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com.

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