Senior client operations manager - cpg

The Senior Client Operations Manager, Field Execution & Analytics plays a critical role in supporting field leadership by driving operational visibility, execution tracking, and data integrity across the organization. This individual serves as a key partner to field leaders, enabling data-driven decision-making through reporting, analytics, system oversight, and performance tracking.

This role is responsible for developing and maintaining dashboards (e.g., Power BI), ensuring accuracy of operational data, tracking compliance and execution metrics, and supporting client-level training initiatives. The ideal candidate brings a strong blend of analytics, systems expertise, and operational understanding within a large, distributed field organization.

RESPONSIBILITIES

Execution & Performance Tracking

• Monitor and report on field execution metrics, including coverage, compliance, project completion, etc.
• Develop standardized scorecards and reporting frameworks for field leadership
• Identify performance gaps, risks, and trends; provide actionable insights to leadership
• Partner with field leaders to ensure consistent execution against client and retailer expectations

Reporting & Analytics

• Build, maintain, and enhance Power BI dashboards and automated reporting tools
• Consolidate data across multiple systems to create a single source of truth
• Provide ad hoc analysis to support business decisions, client needs, and operational improvements
• Track and report KPI performance at the national, regional, and client level

Systems Management & Data Integrity

• Serve as a subject matter expert for field systems and tools
• Ensure data accuracy, consistency, and integrity across platforms
• Identify system gaps or inefficiencies and partner with internal teams to drive improvements

Client & Training Support

• Partner with business and field teams to align on data-driven expectations
• Assist in tracking training initiatives tied to execution

Cost Management & Operational Efficiency

• Track labor and operational cost metrics relative to execution output
• Identify opportunities to improve efficiency and optimize resource allocation
• Support forecasting and performance vs. plan reporting

Cross-Functional Partnership

• Act as a liaison between field teams, business teams, and corporate support functions
• Drive alignment on processes, reporting standards, and performance expectations
• Support strategic initiatives tied to operational excellence and field enablement

QUALIFICATIONS

Performance Metrics

• Scorecard metrics for project loading, QA and invoicing.

Education:

Four-year college degree in a related discipline strongly preferred.

Experience:

• Previous experience in Client Operations, Retail Operations, Project Management, or a related field is required.
• Demonstrated analytical skills with the ability to interpret data, identify trends, and translate findings into actionable business insights.
• Prior experience leading, supervising, or providing guidance to associates is strongly preferred.
• Experience with system administration, data governance, platform management, or process optimization is preferred.
• Strong communication and stakeholder management skills, with the ability to build effective partnerships across all levels of the organization.
• Proven ability to manage multiple priorities, adapt to changing business needs, and thrive in a fast-paced environment.

Specific Skills:

Proficiency in Microsoft Office applications required, including intermediate to advanced Excel skills. Experience using Axis, SSRS, billing systems, fulfillment tools, or related operational platforms preferred.

Supervisory Responsibilities:

Provides indirect supervision, direction, and support to Client Operations Managers and Client Operations Coordinators.

Travel Requirements:

Approximately 10% to 20% domestic travel may be required.

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Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy https://www.acosta.group/privacy-policy/ and Terms and Conditions of Use https://www.acosta.group/terms-and-conditions-of-use/.

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