Job Summary

The Care Coordinator II is responsible for coordinating multiple aspects of the youth’s and/or families’ care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.

This will be a full-time (40 hours) position. The schedule is primarily Monday-Friday, 9:00am to 5:00pm, but flexibility for some evening & weekend hours may be required based on client need. This will be a primarily mobile role based out of our Buffalo, NY - Jewett Parkway office. This role will require travel across Erie and Niagara Counties, with occasional travel to Genesee and Orleans counties. Note that mileage in a personal vehicle is eligible for a generous reimbursement.

Essential Job functions

• Coordinate multiple aspects of the youth’s and/or families’ care.
• Assess the youth and/or family’s needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
• Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
• Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
• Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
• Meet with youth individually to assess and teach skill development and report on their progress.
• May organize and facilitate skill-based groups for youth.
• Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
• Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
• May be assigned to lead projects or mentor program staff.
• On-call responsibilities for Foster Care programs.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience

• Bachelor’s degree required.
• Minimum 18 months of relevant experience required.
• Therapeutic Foster Care program: Master's degree in Social Work or a related human services field, OR Bachelor's degree in Social Work or related human services field with 2 years of related experience.

Hard to Fill Clause: In circumstances where recruitment efforts have not produced a sufficient pool of qualified candidates, the organization may designate the hard to fill clause and consider candidates whose qualifications marginally meet the essential requirements of the role. Candidates hired under this provision must demonstrate the ability to successfully perform the essential functions of the position and must meet all required qualifications, and educational requirements, within twelve (12) months of acceptance of the role. No exceptions may be granted for qualifications that are required by law, regulation, accreditation standards, contractual obligations, or funding source.

SPECIAL REQUIREMENTS

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
• Ability to de-escalate and manage crisis situations both in-person and by phone
• Ability to deliver psychoeducational training
• Ability to work collaboratively as part of a multi-disciplinary treatment team
• Ability to work through a series of issues using independent judgment
• Ability to be independent and self-directed

Physical Demands & Work Environment

Must be able to work a variable scheduling including evenings and weekends. The following daily physical demands are required:

• Sitting (up to 6 hours)
• Occasional standing (up to 2 hour)
• Occasional walking (up to 2.5 hours)
• Driving (several times a week up to 6 hours)
• Continuous balancing (up to 8 hours)
• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
• Weekly lifting up to 10-15 lbs. on a daily basis
• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
• Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
• Ability to change positions as needed

SPECIAL CONSIDERATIONS

While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

$22.00 Minimum pay rate, $27.50 Maximum pay rate, based on experience. A rate exceeding $27.50 may be considered for highly experienced candidates.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!