Job Title: Senior Implementation and Support

Reports To: Senior Director, Programs

Department: Project Management

Revision Date: 8/23/2026

Location: Gatineau, QC Preferred

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Purpose:

The Shared Services Canada Field Implementation & Support Specialist is responsible for delivering on-site and remote technical services for Solacom’s Guardian solution deployed under the Shared Services Canada program. The role includes pre-installation site audits, system installation, configuration, cut-over support, customer training, and ongoing technical troubleshooting.

Reporting to the Senior Program Manager, this position acts as a customer-facing technical representative and subject-matter expert, ensuring smooth deployments, high-quality support, and accurate documentation.

Responsibilities:

• Conduct pre-installation site surveys and identify potential risks.
• Install NG911 Call Handling Equipment at customer locations across Canada.
• Perform system configuration, testing, and customer acceptance.
• Support cut-over activities and ensure installations are completed with no outstanding punch-list items.
• Monitor and respond to system alerts and support tickets using the Bell Protected B portal.
• Troubleshoot complex hardware, software, network, and configuration issues.
• Collaborate with Government-cleared Engineering, R&D, PLM, and other technical teams to resolve multidisciplinary issues.
• Review existing and new system configurations to identify and escalate potential issues.
• Participate in customer calls as subject-matter expert, documenting minutes and action plans.
• Complete patch management and Guardian system upgrades.
• Assist Bell Canada with reported cybersecurity vulnerabilities.
• Deliver Guardian call-taker and administrator training.
• Provide on-site guidance and support during installation and go-live phases.
• Act as a technical liaison for issue reporting, bug tracking, and feature requests.
• Deliver accurate post-installation as-built documentation.
• Travel independently, often at short notice, including extended trips lasting 2–3 weeks.
• Install, configure, and troubleshoot network infrastructure (switches, routers, firewalls).
• Install and configure Windows Servers, Linux Servers, Windows workstations, and proprietary systems.
• Work with LAN/WAN protocols including L2, L3, VLANs, MPLS, VPLS, and QoS.
• Use diagnostic tools such as Wireshark.
• Work with firewalls, VPN protocols, SSL/TLS, sFTP, SMTP, and SIP telephony.
• Understand analog audio connections and basic electronics.

Requirements:

• Minimum of 5 years of hands-on experience in technical implementation, field services, systems integration, telecommunications, network administration, or technical support roles.
• Proven experience installing, configuring, and supporting complex enterprise or mission-critical systems in customer environments.
• Strong knowledge of IP networking concepts, including TCP/IP, LAN/WAN architectures, Layer 2 and Layer 3 networking, VLANs, MPLS, VPLS, and Quality of Service (QoS).
• Experience configuring and troubleshooting network infrastructure, including switches, routers, firewalls, VPNs, and related security technologies.
• Working knowledge of Windows Server, Linux Server, Windows desktop operating systems, virtualization technologies, and system administration best practices.
• Experience with network and protocol analysis tools such as Wireshark.
• Understanding of cybersecurity principles, vulnerability remediation, system hardening, and secure communications protocols including SSL/TLS, sFTP, SMTP, and VPN technologies.
• Experience with SIP-based telephony, VoIP systems, call handling platforms, or other real-time communications technologies is strongly preferred.
• Knowledge of Fortinet products and security solutions is considered a strong asset.
• Ability to diagnose and resolve complex hardware, software, network, and system integration issues independently.
• Experience delivering technical training, customer demonstrations, and end-user support in a professional environment.
• Strong documentation skills with the ability to create installation records, as-built documentation, test results, and technical reports.
• Excellent verbal and written communication skills in both English and French.
• Demonstrated ability to work effectively with customers, vendors, government stakeholders, and cross-functional technical teams.
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities and perform effectively in high-pressure operational environments.
• Valid driver's license and ability to travel extensively throughout Canada, including extended assignments and short-notice deployments.
• Must be eligible to obtain and maintain Government of Canada Reliability Status clearance; existing clearance is considered an asset.
• Experience supporting NG911, public safety communications systems, emergency services technology, or government telecommunications environments is considered a significant asset.
• Industry certifications such as CCNA, CCNP, Network+, Security+, Fortinet NSE/FCA, Linux certifications, Microsoft certifications, or equivalent technical credentials are highly desirable.

Education:

• Formal education in a related technical field, or 5+ years of expert-level experience in lieu of formal education.
• Diploma, degree, or certification in Information Technology, Computer Networking, Telecommunications, Electronics Engineering Technology, Computer Engineering, or a related technical discipline. Equivalent combinations of education and relevant experience will be considered.

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.