Technical services branch operations manager

The Technical Services Branch Operations Manager leads branch operations to maintain a safe, customer-focused, and financially effective work environment. The position is accountable for operational performance, budgets and capital expenditures, staff leadership and development, fleet maintenance, regulatory compliance, and business growth within assigned locations.

Essential Functions

• Create and maintain the branch safety culture and model safe work practices.
• Direct and optimize overall operations within the assigned geographic area.
• Ensure employees operate in accordance with company goals, objectives, core values, policies, procedures, and applicable government and industry regulations.
• Monitor work practices, job performance, staffing support, and completion of duties to promote safe and efficient operations.
• Review operational reports and provide input regarding operational problems, customer concerns, regulatory compliance, and safety issues.
• Monitor branch performance, with emphasis on safety and environmental matters, and implement solutions to recurring or potential issues.
• Conduct periodic field visits to evaluate project progress and inspect equipment, team performance, and the work environment.
• Collaborate with Area Management and the Environmental Health & Safety (EHS) department to monitor safety statistics and compliance with accident and incident reporting procedures and review submitted documentation.
• Market company services, identify growth opportunities, and maintain collaborative and profitable relationships with customer organizations.
• Prepare the annual budget based on market projections, refurbishment needs, capital expenditures, and fleet additions.
• Enforce cost controls and operational efficiencies to support financial targets and profit margins; monitor repair and maintenance costs and take corrective action when required.
• Plan, organize, direct, and control major maintenance activities and prepare AFEs to support budget guidelines.
• Monitor equipment and parts inventory updates and purchasing activities to support quality and cost effectiveness.
• Ensure compliance with regulated certification requirements for equipment and personnel training.
• Identify and communicate potential company growth opportunities.
• Provide overall leadership and direction to team members while maintaining a safe and secure work environment.
• Provides leadership to assigned employees by establishing performance expectations, assigning and monitoring work, providing coaching and feedback, supporting employee development, recognizing performance, and addressing performance concerns in accordance with company policies and procedures.
• 15%-50% travel within the PNW geography.
• Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice.

Education & Essential Qualifications

• High School Diploma/GED and at least 5 years of experience in operations.
• Must possess and maintain a valid driver's license and a Motor Vehicle Record (MVR)/DMV printout that meets or exceeds Company standards for driving roles, including: No more than 2 driving violations in the past 3 years, No more than one at-fault accident in the past 3 years, No major driving violations within the past 5 years.
• Major violations may include but are not limited to: DUI/DWI, Hit and Run, Use of a cell phone or handheld mobile device while driving, Speeding more than 15 miles per hour over the posted limit, Reckless or negligent driving, Other violations that do not meet company driving standards.
• Driving record that meets company standards, with a current DMV printout.
• Leadership experience in environmental remediation or hazardous waste.
• Experience leading safety programs.
• Knowledge of federal, state, and local hazardous waste and safety regulations.
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of reporting, forecasting, and financial analysis.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Experience communicating verbally and in writing and delivering presentations.
• Knowledge of Microsoft Office Suite.
• Experience working in a dynamic environment.

Preferred Qualifications

• Bachelor's degree.
• ICS 100, 200, and 700 training.
• 40-hour HAZWOPER certification.

Work Environment

The work environment may involve extreme conditions when required.

Physical Requirements

• Frequent pushing and pulling.
• Frequent twisting and turning.
• Frequent lifting of items overhead, standing for 6-8 hours per day.
• Crouching or stooping for prolonged periods.
• Frequent typing and data entry.
• Frequent lifting or carrying up to 50 pounds without assistance.

Personal protective equipment as required when visiting field locations.

Patriot Environmental is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This position includes the following Benefits: Health, Dental and Vision insurance, Wellness Program, Flexible Spending Accounts, Life Insurance, Long-Term Disability, Employee Assistance Program, Tuition Reimbursement.