Location
field, Irvine, CA, United States
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Job Description
About the role
As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you’ll be doing
- Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
- Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
- Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
What you have
- Proven experience in an IT Support Service environment
- Highly organized with a strong attention to detail
- Reliable, courteous, and flexible team player
- Strong interpersonal, communication and customer service skills
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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