Zone delivery manager, professional services

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EMEA zones: FBL, GB&I, SEU and MEA. This role is accountable for executing the EMEA professional services strategy within the assigned geography while ensuring consistent, high-quality service delivery, customer outcomes, operational performance, and team development.

The Manager, EMEA AOS Professional Services Zone Manager provides strategic and operational leadership for the delivery of Professional Services across assigned EMEA zones within Advanced Oncology Solutions (AOS).

This role is responsible for translating the EMEA Professional Services strategy into effective zone-level execution, ensuring consistent, high-quality service delivery, strong customer outcomes, operational performance, and continued development of the Professional Services organisation.

Locations: FBL, GB&I, SEU and MEA

Key Responsibilities

• Execute the EMEA Professional Services strategy across assigned zones, aligned with regional business objectives and customer priorities.
• Translate regional frameworks and standards into scalable, compliant, and effective zone-level operating models and delivery plans.
• Lead end-to-end Professional Services delivery, ensuring quality, consistency, efficiency, and strong customer outcomes.
• Balance regional standards with local customer requirements, market conditions, cultural considerations, and regulatory needs.
• Partner closely with Sales, Project Management, Clinical Services, Education, Applications, Service, Enterprise Services, and other relevant functions.
• Coordinate implementation activities and customer transitions from planning and deployment through adoption and optimisation.
• Proactively manage delivery risks, escalations, dependencies, capacity constraints, and resource requirements.
• Monitor operational performance and identify opportunities to improve service quality, delivery effectiveness, and customer experience.
• Provide EMEA Professional Services leadership with zone-level insights, customer feedback, risks, resource requirements, and best practices.
• Drive standardisation and continuous improvement while enabling appropriate flexibility across markets.
• Lead, develop, and engage Professional Services teams, building strong capabilities, accountability, collaboration, and a customer-focused culture.

Required Qualifications

• Significant experience in Professional Services, healthcare technology, medical technology, clinical solutions, or a comparable complex service environment.
• Proven leadership experience managing regional or multi-country service delivery organisations.
• Strong understanding of professional services delivery, implementation, operational management, and customer lifecycle management.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex matrix organisations.
• Strong customer orientation with experience managing senior stakeholders, complex implementations, and delivery escalations.
• Demonstrated people leadership and team development capabilities.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to operate effectively across different countries, cultures, and business environments.
• Fluent English required; additional European languages are an advantage.
• Willingness to travel within the assigned EMEA region as required.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

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