Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

A day in the life of a Transition of Care (TOC) Community Doula Mentor at Hackensack Meridian Health includes:

Mentorship & Onboarding Support

• Serve as the dedicated point of contact and trusted resource for newly hired and newly trained community doulas throughout their onboarding and early practice period.
• Provide individualized mentorship, coaching, and reflective support to doulas transitioning from community-based or training settings into a hospital or clinical environment.
• Orient new doulas to unit culture, hospital workflows, scope of practice boundaries, professional expectations, and department-specific protocols.
• Accompany or shadow new doulas during initial prenatal, labor, birth, and postpartum encounters as needed, providing real-time guidance and post-encounter debriefing.
• Support newly trained community doulas from partnering training organizations across the state as they enter practice, in coordination with program leadership.

Professional Development & Program Support

• Model evidence-based, culturally responsive, patient-centered doula practice, including comfort measures, labor support techniques, advocacy, and postpartum and transition-of-care support.
• Support doulas in accurate, timely documentation of support and resources provided in accordance with department protocols and, where applicable, the electronic health record (EPIC).
• Assist doulas in building and maintaining current knowledge of community resources and referral pathways, including follow-up appointments, lactation support, behavioral health services, transportation, and financial assistance programs.
• Participate in multidisciplinary team rounds, huddles, program meetings, and debriefs as scheduled to support doula representation and continuous improvement.
• Provide feedback and observations to program leadership to inform training content, onboarding materials, workflow refinement, and retention strategies.
• Other duties and/or projects as assigned.

Adheres to HMH Organizational competencies and standards of behavior. Reliable transportation and flexible availability, including the ability to respond to scheduled and as-needed mentorship requests across assigned sites.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 or more years of active experience as a certified community doula, including direct labor and birth support.
• Demonstrated experience mentoring, precepting, training, or coaching peers in a clinical, community-based, or educational setting.
• This regional position requires reliable transportation for travel throughout the service area and flexible availability to support doulas across varied shifts, including nights and weekends as needed.
• Working knowledge of hospital-based maternal health care delivery, interdisciplinary team structure, and doula scope of practice.
• Knowledge of health-related social needs and their impact on maternal and infant outcomes.
• Ability to provide culturally responsive, patient- and peer-centered support with a high degree of empathy, discretion, and professionalism.
• Strong organizational, critical thinking, conflict-resolution, and problem-solving skills.
• Accustomed to working in a fast-paced team environment, prioritizing tasks, and acting professionally under pressure.
• Excellent written and verbal communication skills, including the ability to deliver constructive feedback.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Prior experience working within a hospital or clinical setting as an embedded or contracted doula.
• Experience with electronic health record (EHR) systems, such as EPIC.
• Experience partnering with doula training organizations, community-based organizations, or workforce development programs.
• Formal training in adult learning, mentorship, precepting, coaching, or facilitation.
• Bilingual skills.

Licenses and Certifications Required:

• Certified Doula from a nationally recognized organization (e.g., DONA, CAPPA, DTI, Children's Home Society of NJ, AMAR Community-Based Doula Program, Uzazi Village Training, Partnership for Maternal & Child Health of Northern New Jersey (Community of Caring)).
• Current Basic Life Support (BLS/CPR) certification.

Licenses and Certifications Preferred:

• Dual certification as both a Birth and Postpartum Doula.
• New Jersey Community Doula certification or completion of a state-recognized community doula training program.
• Additional certifications, such as Certified Lactation Counselor (CLC), Childbirth Educator (CBE), or in perinatal mental health.
• A professional license in a related field (e.g., LPN, Social Work).
• Interpreter training (if bilingual).

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!