Director of care navigation - vetter senior living

At Vetter Senior Living, we know that successful care transitions begin with the right guidance, strong communication, and clinical insight. We are seeking a Director of Care Navigation to oversee referral management and transition-of-care initiatives across multiple Nebraska communities.

For over 50 years, Vetter Senior Living has remained committed to our mission of Dignity in Life. As a family-centered organization, we focus on delivering exceptional experiences for residents, families, and team members alike. This leadership opportunity is ideal for a healthcare professional who thrives on building relationships, assessing clinical needs, and helping individuals access the level of care that best supports their goals and well-being.

POSITION OVERVIEW

The Director of Care Navigation plays a vital role in connecting referral partners, healthcare providers, and Vetter Senior Living communities. This position leads referral coordination efforts, reviews prospective admissions, and collaborates with operational leaders to ensure smooth and effective care transitions. By combining clinical knowledge, technology, and relationship management, the Director of Care Navigation helps individuals receive care in the most appropriate setting.

PRIMARY RESPONSIBILITIES

• Provide leadership and oversight for care navigation and referral management processes across multiple Vetter communities.
• Review incoming referrals through electronic referral platforms and admissions systems to support timely decision-making.
• Evaluate clinical information and other relevant factors to identify appropriate care and placement options.
• Develop and maintain relationships with hospitals, physicians, discharge planners, case managers, and other healthcare professionals.
• Support admissions teams by providing direction on referral reviews, response strategies, and best practices.
• Ensure accurate documentation and communication within referral management software and electronic medical record systems.
• Collaborate with community leadership to align admissions decisions with resident needs, available services, and census objectives.
• Analyze referral activity, conversion trends, and performance data to identify opportunities for growth and process improvement.
• Deliver exceptional customer service while strengthening referral partnerships and community relationships.
• Travel throughout assigned Nebraska markets to support teams, enhance referral networks, and advance care navigation efforts.

QUALIFICATIONS

Successful candidates will possess:

• Current nursing license, with Registered Nurse (RN) credentials preferred.
• Minimum of three years of experience in senior living, post-acute care, admissions, care transitions, healthcare operations, or related leadership roles.
• Experience utilizing EMR systems, referral management platforms, CRM tools, and healthcare technology applications.
• Strong clinical assessment and critical-thinking skills.
• Exceptional communication, relationship-building, and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Willingness to travel throughout Nebraska as business needs require.

WHY JOIN VETTER SENIOR LIVING?

Joining Vetter Senior Living means becoming part of an organization recognized for compassionate service, operational excellence, and a commitment to enriching lives.

WHAT WE OFFER

• A purpose-driven culture focused on serving others.
• The opportunity to influence care outcomes across multiple communities.
• Ongoing professional growth and leadership development opportunities.
• Competitive compensation and comprehensive benefits.
• A collaborative team environment built on integrity, respect, and accountability.

If you are passionate about improving the healthcare journey for seniors and have a talent for coordinating successful transitions of care, we encourage you to apply and become part of the Vetter Senior Living team.

Vetter Senior Living is an Equal Opportunity Employer.