Location
field, Bengaluru, India
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Job Description
Job Description: Field Collection Executive / Officer
Job Location: Bengaluru – East, West, North, South & Central Zones
Industry: Field Collection / Financial Services
Designation: Field Collection Executive / Field Collection Officer
Employment Type: Full-Time
Experience: Freshers & Experienced Candidates
Education: 10th Pass / 12th Pass / Any Graduate
Languages Required: Kannada & English
Role Summary
We are looking for Field Collection Executives / Officers to undertake field-based collection and customer interaction activities across different zones of Bengaluru. The role involves visiting customers at their designated locations, following up for pending payments/collections, maintaining accurate records of field activities and ensuring timely completion of assigned collection targets. Candidates should be comfortable with extensive field travel and should possess their own two-wheeler, valid driving licence, vehicle insurance and Android smartphone. Freshers as well as candidates with prior field collection, field sales, recovery or customer-facing experience can apply.
Job Locations
Candidates will be posted across different zones of Bengaluru, including:
- Bengaluru East
- Bengaluru West
- Bengaluru North
- Bengaluru South
- Bengaluru Central
Candidates may be assigned a specific zone based on business requirements and their residential location.
Key Responsibilities
Field Collection
- Visit customers at assigned locations for collection and payment follow-up.
- Carry out field visits as per the assigned daily route and schedule.
- Follow up with customers regarding pending payments and outstanding amounts.
- Ensure timely collection as per assigned targets and company processes.
- Maintain professional communication with customers during collection activities.
- Handle customer queries related to payments and collection requirements.
Customer Interaction & Follow-Up
- Establish professional communication with customers during field visits.
- Explain payment requirements and follow up on committed payment dates.
- Maintain regular follow-up with customers wherever required.
- Escalate customer concerns or difficult cases to the reporting manager.
- Maintain positive customer relationships while achieving collection objectives.
Daily Reporting & Documentation
- Maintain accurate records of daily field visits and collection activities.
- Update collection status and customer information through the designated system/application.
- Submit daily activity and collection reports as required.
- Ensure all assigned cases are followed up and updated within the stipulated timelines.
- Maintain proper documentation of field activities and payment follow-ups.
Candidate Requirements
Education: 10th Pass / 12th Pass / Any Graduate. Freshers and experienced candidates are eligible. Candidates with experience in field collection, recovery, field sales, delivery, customer service or other field-based roles may be considered.
Good communication skills in Kannada and English.
Comfortable with extensive field travel within the assigned Bengaluru zone.
Good customer-handling and interpersonal skills.
Ability to work with targets and deadlines.
Responsible, disciplined and punctual approach to field work.
Mandatory Requirements
Candidates must have:
- Personal two-wheeler
- Valid Driving Licence
- Valid vehicle insurance
- Android smartphone
- Willingness to undertake regular field travel.
- Good working knowledge of Kannada and English.
Salary & Benefits
For Freshers
Fixed Salary: ₹16,000 per month
Petrol Allowance: ₹2,000 per month
Performance-Based Incentives
Total fixed monthly earning opportunity of ₹18,000 + performance incentives
For Experienced Candidates
10–15% increase over current CTC, subject to experience, existing compensation and successful selection.
Other Benefits
ESI & PF after completion of 6 months in the organization. Performance-based earning opportunities. Opportunity to develop experience in field operations and customer management.
Preferred Candidate Profile
The ideal candidate should be energetic, disciplined and comfortable with a field-based job. Candidates who are familiar with Bengaluru and its different areas/zones will have an advantage. The candidate should be comfortable travelling throughout the assigned territory on a daily basis and should have the ability to manage customer interactions and collection responsibilities independently.
Important Joining Timeline
The recruitment will be carried out on a zone-wise basis across Bengaluru – East, West, North, South and Central. Candidates selected for the position will be required to complete the joining and onboarding process as per the project requirements and assigned timelines.
To Apply
Interested candidates may send their updated CV to sudhir@educohire.com with the subject line “Application for Field Collection Executive – Bengaluru”.
For queries, contact 9205582778.
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