Job Description

Manage cleaning services across multiple sites, ensuring high service standards, client satisfaction, compliance, and profitability while leading and developing site teams.

Key Responsibilities

• Oversee the day-to-day delivery of cleaning contracts, ensuring contractual and service level requirements are met.
• Build and maintain strong client relationships as the main point of contact.
• Conduct site inspections, quality audits, and implement corrective actions where needed.
• Recruit, train, supervise, and support cleaning teams to deliver high standards.
• Manage staffing levels, rotas, attendance, and performance.
• Control budgets, labour costs, and consumable usage to achieve profitability targets.
• Ensure compliance with Health & Safety legislation, COSHH, risk assessments, and company procedures.
• Investigate incidents, complaints, and non-conformances, implementing improvements where required.
• Produce performance reports, attend client review meetings, and identify opportunities for service growth and improvement.

Qualifications

Person Specification

Essential

• Experience managing cleaning or facilities management contracts.
• Strong leadership and people management skills.
• Excellent communication and client relationship skills.
• Budget management experience.
• Knowledge of Health & Safety legislation and COSHH.
• Strong organisational and IT skills.
• Full driving licence.

Desirable

• Facilities Management or Cleaning Management qualification.

Working Environment

Multi-site role with regular travel. Flexibility to work occasional evenings, weekends, and participate in an on-call rota if required.

Health & Safety

Promote a positive safety culture and ensure compliance with all relevant legislation and company policies. Ensure staff are trained, risk assessments are completed, and PPE is used appropriately.

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families. For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including references and an enhanced DBS check in line with Keeping Children Safe in Education (KCSIE). We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – recruitment@aramark.co.uk. Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.