Overview

Beauty Field Trainer

The Beauty Field Trainer will support their district in delivering classes covering both Salon technical and Beauty application training techniques, product knowledge and selling skills. The trainer will travel their market meeting teams in small groups, one on one or virtually creating a first-class learning environment to help our teams deliver the best client experience in the industry. Our trainers are not only skilled cosmetologists but also experienced business leaders, prepared to educate salon and beauty associates how to drive profitable sales, rebook clients and grow their business, and cross-sell between both JCPenney salon and beauty.

Primary Responsibilities:

Technical Capabilities

• Stays up-to-date with new salon and make-up trends and styles through social media, industry publications and communications.
• Participates in on-going technical skills development through company and vendor-provided training and skill practice for total beauty.

Team Development

• Partners with Senior Field Manager, Field Manager and Salon Manager to identify training opportunities in assigned territory/ territories. Plans travel to support agreed upon focus locations.
• Builds the technical skill set of the salon and beauty teams though hands on individual and group training sessions.
• Has personal investment in the success and growth of the stylists and consultants that they support. Provides coaching in the moment and gives feedback and guidance to enhance knowledge and skills.
• Partners with Salon and Beauty Managers to identify technical skill deficiencies.
• Builds training plans to address gaps, and monitors education completion.
• Independently manages workshop environment to ensure a quality learning experience.

Team Leadership

• Understands and articulates all Salon and Beauty strategies, initiative and direction.
• Leads by example in all interactions, both internally and customer facing.
• Reviews/Evaluates participant skill development during training and makes determinations or recommendations for additional training as needed.

Brand Execution

• Leads Salon Professionals and Beauty Teams to effectively execute all business-related strategies including all client experience touchpoints.
• Embodies and articulates the vision of the brands through all written and oral communications and interactions.
• Influences and coaches Store Partners, Salon, Beauty, and General Managers, to meet standards by reinforcing expectations.

Business Performance

• Reviews targeted sales reports in conjunction with training plans to identify training/mentoring opportunities.
• Demonstrates business building skills by working behind the Chair one day per week (or as directed by business needs). Achieves weekly personal Sales Goal.
• Participates in talent acquisition/ recruiting initiatives by conducting technical demonstrations with audiences of salon candidates to attract talent.

Performance Standards

• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client service, profit, productivity, and attendance.

Core Competencies:

• Drives improvement.
• Recognizes accomplishments, provides ongoing coaching, and gives constructive feedback during and following training to help our stylists and consultants grow and perform above the industry standard to deliver an exceptional customer experience.
• Works collaboratively.
• Actively invest in cultivating partnerships, and building a network of relationships, within your district and the division to share information, learnings, and best practices. Work with peers and the teams you support to effectively communicate and share successes.
• Thinks critically.
• Analyze information, adjust performance expectations, and set realistic measures to meet company goals. Be flexible to adapt to and try new solutions when a problem arises.

Cosmetology License

A current cosmetology license is required in the state you are applying.

What you get:

In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.