Fuel/field specialist

Work collaboratively with district and store teams to execute and achieve or exceed the goals of the Division Fuel Business Plan. Perform weekly visits to fuel centers within the district to coach and mentor fuel center associates in fuel center operations and to ensure the Customer 1st business strategy is being executed properly. Responsible for associate training, fuel center support for soft openings and grand openings, and for ensuring compliance with fuel center policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Perform onsite weekly visits with each fuel center in assigned district to ensure the division Fuel business plan and Customer 1st business strategy are being executed properly.
• Review and research fuel stick readings at each fuel center and inform Kroger Accounting Service – Hutchinson (KASH) of fuel delivery entry mistakes and retrain associates to prevent future mistakes.
• Utilize the Fuel Vital Audit form and discuss with both the Fuel Center Lead Clerk and Unit Manager of any areas that need attention.
• Follow-up to ensure General Office Audit issues have been corrected and maintained.
• Walk the fuel center with store management to review merchandising and cleanliness standards.
• Update associates with any change in policies and/or procedures established by Store Operations or the Fuel department.
• Partner with fuel center associates in resolving any problems or issues with the kiosk operation.
• Assist fuel center associates on questions or ordering information.
• Monitor shrink in fuel center sales and cash in the areas of sales discrepancies, gallons discrepancies and credit batch closings. Inform store management of any areas of concern.
• Ensure all fuel center associates, store management and store associates that relieve breaks have watched the Fuel Center Safety Training on Kroger Television (KTV). Assist with the operational training for new fuel centers and coordinate the training of fuel center associates with another fuel center.
• Discuss with store management and associate concerns prior to a fuel center soft opening.
• Provide support to fuel centers within the district for the first four days of a soft opening and for the first four days of a grand opening.
• Train and work with each store trainer with the district.
• Verify the fuel price survey is being filled out twice per day and accurately.
• Ensure the Vapor II notebook is accurate by reviewing the Liquid Status reports, Stage II daily checklists, Veeder Root Alarm logs and Safety Training.
• Follow-up with Drug/GM to verify the Fuel Cigarette Program is functional and is utilized.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Excellent written and verbal communication skills
• Understanding of store operations and merchandising
• Excellent analytical skills
• Ability to travel independently
• Knowledge of Microsoft Office Ability to work in a collaborative manner with district, division and General Office teams

Desired

• Store Management
• Division merchandising, advertising, or loyalty experience
• Bachelor’s degree