Area supervisor 1

Job Details:

Job Location: ENM-J - Carlsbad, NM

Salary Range: Undisclosed

Position Overview:

Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.

Responsibilities/Job Duties:

• Champions health, safety, environmental and service policies, standards and process improvement.
• Responsible for the value creation and profitability of assigned area.
• Ensures that equipment is clean and maintained in excellent working condition.
• Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries.
• Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources.
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area.
• Provides leadership and communication of company practices.
• Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area.
• Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted.
• Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company.
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources.
• Evaluates direct reports and makes recommendations for Technical and soft skills training.
• Implements, manages and communicates performance measures for area for responsibility.
• Accountable for implementation and execution of budget, and Operational Standards and Processes.
• Participates in management reviews of measures with team, develops and executes action plans for improvement.
• Must be able to work with the team in developing improved work processes for the department.
• Performs other duties as assigned.

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills.
• Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
• Strong organizational, planning and scheduling, process management and negotiation skills.
• Strong analytical abilities, mechanical aptitude combined and problem solving skills.
• Strong Writing skills with technical subject matter and oral communication skills.
• High school diploma or experience equivalent.
• Specific industry knowledge and job experience.
• Planning & Scheduling experience preferred.
• 3+ years of experience in customer relations.
• 7+ years of required technical experience.
• 3+ years of supervisory experience.
• Valid Driver’s License with satisfactory driving record.

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily.
• Ability to lift up to 80 pounds.
• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents.
• Ability to communicate verbally using a telephone.

Working Conditions:

• Ability to work under pressure.
• Willingness to travel extensively driving a company vehicle.
• Subject to outdoor environment with adjusting temperatures and climate.