Deployment consultant, infusion (on, qc)

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Deployment Consultant, Solution Deployment is responsible for guiding customer stakeholders through the implementation process and possesses demonstrated expertise in clinical and technical processes related to pharmacy, nursing workflows and BD Medication Management Solutions technologies. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions. The Deployment Consultant will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The Deployment Consultant performs the required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. The Deployment Consultant must have the ability to establish collaborative working relationships with cross-functional and interdisciplinary project teams.

This field-based position (ON, QC) requires up to 80% travel, with the ideal candidate residing near a major airport to facilitate travel across Canada. Travel may fluctuate based on project and team needs.

Job Responsibilities

• Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions.
• Provides team support and product, clinical and technical information related to BD Medication Management Solutions.
• Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication.
• Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams.
• Establishes rapport with customers that is conducive to long-term business relationships.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows.
• Demonstrates knowledge of nursing/clinical workflow processes, clinical device settings, infusion technologies.
• Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations.
• Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware).
• Maintains documentation related to customer projects, expenses, compliance documentation and reports.

Education and Experience required

• Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field).
• Minimum of 5 years of related experience in a medical device or healthcare environment, including clinical and technical involvement, with hands-on experience working with infusion pump technologies.
• Must hold a Registered Nurse designation.

Knowledge and Skills required

• Fluency in English (read, speak, write)
• Strong verbal and written communication, consultative and learning skills.
• Strong decision making, problem solving and troubleshooting skills.
• Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives.
• Possess excellent organization and time management skills, with the flexibility to readily adapt to change.
• Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred).

Preferred qualifications

• Fluency in French preferred (read, write, speak).
• Knowledge of Dispensing, Infusion, Pharmacy Automation technologies and IV workflow solutions.
• Experience working with clients in hospital, retail and long-term care pharmacies.
• Demonstrated ability to effectively train users on product usage and best practices.
• Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, NAPRA Standards and ISO13485:2016.

Physical Demands

Physical ability to lift at least 40 lbs as needed. This position may involve pushing, pulling, stooping, bending, and lifting.

Work Environment

This field-based position (ON, QC) requires up to 80% travel, with the ideal candidate residing near a major airport to facilitate travel across Canada. Travel may fluctuate based on project and team needs. Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards. Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first 6 months of employment and periodically thereafter, as required.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.