Job Summary

The Field Engineer I - Fiber is responsible for supporting the installation, testing, maintenance, and troubleshooting of fiber optic network infrastructure. This entry-level to early-career role works closely with senior engineers, technicians, project teams, and customers to ensure reliable network performance and successful project execution. The Field Engineer I provides hands-on support for fiber deployments while developing technical expertise in fiber optic technologies, network connectivity, and field operations.

Key Responsibilities

• Assist with the installation, termination, splicing, testing, and troubleshooting of fiber optic cabling and connectivity solutions.
• Perform fiber certification testing using OTDRs, power meters, and other testing equipment.
• Support new network deployments, upgrades, relocations, and maintenance activities.
• Conduct inspections of fiber infrastructure and identify potential performance or service issues.
• Troubleshoot physical layer connectivity problems and escalate complex issues when necessary.
• Read and interpret network diagrams, fiber route drawings, splice schematics, and engineering documentation.
• Document test results, service activities, project updates, and asset information accurately.
• Assist in maintaining fiber records, labeling standards, and network documentation.
• Support customer site installations and provide basic technical assistance during deployment activities.
• Ensure all work is completed in compliance with safety standards, company procedures, and customer requirements.
• Collaborate with project managers, network engineers, and field operations teams to complete projects on schedule.
• Participate in after-hours maintenance activities or on-call support as required.

Required Qualifications

• High school diploma or GED required; Associate degree in Telecommunications, Information Technology, Engineering, or a related field preferred.
• 1-3 years of experience in telecommunications, fiber optics, network infrastructure, field services, or a related technical environment.
• Basic understanding of fiber optic technologies, cable types, and connectivity standards.
• Experience using fiber testing equipment or willingness to learn.
• Familiarity with structured cabling practices and installation standards.
• Ability to read technical documentation and follow engineering specifications.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Valid driver’s license and ability to travel to customer locations as needed.

Preferred Qualifications

• Fiber optic certifications such as: FOA Certified Fiber Optic Technician (CFOT), BICSI Technician Certification, ETA Fiber Optics Installer Certification.
• Experience with fiber splicing and termination methods.
• Knowledge of data center cabling environments.
• Familiarity with telecommunications construction and outside plant (OSP) infrastructure.
• Exposure to network technologies and connectivity troubleshooting.

Knowledge, Skills & Abilities

• Understanding of fiber optic installation and maintenance best practices.
• Ability to safely use hand tools, testing equipment, and installation materials.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Commitment to workplace safety and quality standards.
• Willingness to learn new technologies and develop technical expertise.

Working Conditions

• Frequent work at customer sites, telecommunications facilities, construction environments, and data centers.
• Ability to lift and move equipment up to 50 pounds.
• Ability to work in indoor and outdoor environments, including varying weather conditions.
• May require climbing ladders, working in confined spaces, and standing for extended periods.
• Occasional travel and after-hours support may be required based on customer and project needs.

Position Level

Field Engineer I - Fiber is an entry-level professional position designed for individuals building expertise in fiber optic infrastructure and telecommunications services. The role focuses on developing technical proficiency, gaining hands-on field experience, and supporting successful network deployment and maintenance initiatives under the guidance of senior engineers and technical leaders.

Knowledge, Skills & Abilities

• Strong technical troubleshooting and diagnostic skills.
• Ability to interpret technical diagrams, rack elevations, and network documentation.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-facing and relationship-building skills.
• Capability to work independently with minimal supervision.
• Attention to detail and commitment to operational excellence.

Working Conditions

• Regular travel to customer and data center locations.
• Work may occur in raised-floor, warehouse, and secure data center environments.
• Availability for scheduled maintenance windows, emergency response, and after-hours support.
• Ability to stand, bend, climb ladders, and move equipment throughout the workday.