Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Responsible for the installation and upgrade of RHG IT systems in assigned hotels are completed on a timely and accurate basis within budget. Oversee completion of installations, upgrades and support of all necessary hotel systems. Adheres to established project mileposts, timelines and budgets. Monitors actual versus budgeted costs, and investigates deviations; develops recommendations accordingly. Develop systems, processes and procedures in alignment with business needs and RHG global standards and requirements. Provides escalated (1st and/or 2nd level) support to constituents as required. Provides project management assistance and coordinates all hotel systems installations and conversions. Assists hotels with the preparation and coordination of product installations and upgrades. Provides expert guidance to constituents regarding RHG hotel systems products and other approved vendor products. Serves as liaison between system vendors, hotels, and RHG. Facilitate Project Pre-Installation Meetings Sessions to ensure installations are completed in accordance with Brand business and technical standards. Monitors hotel compliance with brand systems standards. Review and recommend variances from standards for approval. Serve as liaison between SEAP and hotel related to hotel systems disputes; assists with bill collection. Escalate to next step as necessary. Keep abreast of product, professional, and industry changes and communicates to constituents. Conducts technical skills training (stand-up, and via electronic & other media) and develop technical & user documentation. Mentor and train new Hotel IT Managers on current IT products, services and procedures. Provide expert knowledge regarding hotel systems and support processes as needed (E.g. Intranet, RHG-365, SNOW, etc.). Provide IT support for ASO offices that includes: Infrastructure Management – workstations, servers, network. Infrastructure Services – Active Directory, Backup, Email, VPN. Participate in ongoing and short-term projects (including but not limited to hotel opening/conversion, IT audits, hotel PIP, etc.). Work with developers to improve products. Communicates hotels’ needs and concerns. Assist in product testing, documentation and training material preparation. Participate in planning and establishing new product implementation. Complete other projects as requested.

Qualifications

Degree or diploma in Information Technology, Computer Science, Information Systems, or a related discipline. Minimum 5 years of experience in IT systems implementation, infrastructure management, technical support, or IT project coordination within the hospitality industry. Proven experience managing hotel IT systems installations, upgrades, conversions, and implementations, ensuring delivery within agreed timelines, budgets, and technical standards. Strong knowledge of hotel systems, hospitality technology solutions, and approved vendor products, with the ability to provide first- and second-level technical support and troubleshoot escalated issues. Experience in project management, including planning, scheduling, coordinating stakeholders, monitoring project milestones, managing budgets, and addressing implementation risks. Good understanding of IT infrastructure, including workstations, servers, networks, Active Directory, backup solutions, email systems, and VPN services. Ability to assess hotel compliance with brand IT standards, identify deviations, recommend corrective actions, and ensure alignment with global technology requirements and procedures. Strong stakeholder management skills, with the ability to coordinate effectively with hotel teams, regional and corporate stakeholders, system vendors, developers, and external service providers. Experience participating in hotel openings, conversions, IT audits, Property Improvement Plans (PIPs), system testing, and new product implementations would be an advantage. Ability to gather business requirements and translate hotel operational needs into practical IT solutions, working collaboratively with developers to improve products and services. Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple projects, investigate technical issues, and recommend effective solutions. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Willingness to travel to assigned hotels as required to support system implementations, upgrades, audits, and operational IT needs.

Additional Information

Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide. Guaranteed minimum of 30% off for your Friends & Family. Exclusive Discounts on Breakfast, Food & Beverage, Spa and more. Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.