SUMMARY:

Mobile Integrated Health Paramedics work under the supervision and oversight of an EMS Physician and/or designee, providing off-line and online medical direction via clinical operating guidelines and telemedicine consultation. Ideal candidates are customer service-oriented and excited to develop new skills while treating complex patients at home. Field Responder will assist the delivery of advanced interventions and diagnostics with the goal of providing low and high-acuity level care outside the hospital. This role requires a compassionate, passionate, and driven field responder that is dedicated to delivering the highest level of quality care possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Responsibilities include, but are not limited to)

• Combine your knowledge and skills with the equipment, resources, and technology provided to deliver high quality health and wellness services.
• Use critical thinking skills and follow evidence-based standards of practice.
• Communicate effectively with patients, partners, and all individuals involved in the patients' care.
• Build trust and cultivate positive relationships with patients to help achieve their health goals.
• Obtain thorough medical history, advanced assessments and medication reconciliation.
• Master and perform advanced Point-of-Care Diagnostics.
• Administer IV/IM medications and perform proper blood collection.
• Responds to emergency and non-emergency calls 24 hours per day, drive a variety of emergency vehicles in all road conditions including inclement weather, dense traffic, and rural off-road settings.
• Reads map books and follows written and verbal directions in order to respond in an efficient and safe manner.
• Follows all departmental, local and state driving laws, policies and procedures.
• Uses a variety of communication equipment and appropriately communicates verbally to dispatchers, EMS crews, first responders and other organizations according to departmental policies and procedures.
• Maintains vehicles and equipment in a constant state of readiness and cleanliness.
• Immediately reports, in writing, any discrepancies with vehicles, supplies or equipment and their state of readiness.
• Demonstrates clinical competency in all patient care related instances.
• Demonstrates physical competencies sufficient to allow him/her to lift, carry, transport and extricate patients in all settings, in some cases without assistance.
• Interacts with multiple outside agencies such as Police Departments, Fire Departments and First Responder Organizations.
• Provides satisfactory customer service and projects professionalism in all contacts.
• Successfully and accurately completes patient care reports, billing information and all other associated documentation in a timely manner.
• Works under physically and psychologically taxing conditions to include inclement weather, temperature extremes, hazardous environments, loud noises and high-stress situations.
• High potential for exposure to blood-borne pathogens, dangerous chemicals, sharp objects and fall/trip hazards.
• Adhere to company policies and procedures.
• Perform other duties assigned by medical direction and/or assigned supervisor.

KNOWLEDGE & SKILLS:

• Excellent organizational, interpersonal, problem-solving skills.
• Excellent time management and communication skills, both verbal and written.
• Exceptional customer service/patient experience skills.
• Teamwork- ability and willingness to work in a cross-functional team.
• Responsibility- practice punctuality and understand deadlines and urgency.
• Results oriented - focused on goals and understanding of the steps needed to achieve them.
• Adaptability - understands that changes occur in a start-up environment.

KEY PERFORMANCE INDICATORS (KPIs)

• Attendance and participation in clinical stand-ups/meetings or company-wide all-hands.
• Participation in Quality Assurance evaluation, improvement and remediation when required.
• Customer Service Satisfaction as measured by individual items such as NPS scores, surveys, written or verbal compliments or complaints.
• Timely completion of medical encounter documentation.

PHYSICAL REQUIREMENTS:

• Lift, carry, balance and push up to 125 pounds (250 pounds with assistance).
• Demonstrate flexibility and physical coordination by bending from the waist and touching toes, squat with legs parallel to the ground, and kneeling with both knees firmly on the ground.
• Repetitive lifting, squatting, stooping and kneeling.
• Climb 20 sets of stairs without rest within 60 seconds.
• Demonstrate fine manual dexterity by performing job-related clinical skills (starting IV's, intubating, etc.).
• Have correctable vision adequate to read street signs, see in low light and read the small print.

PSYCHOLOGICAL REQUIREMENTS:

• Use good judgment and remain calm in high-stress situations.
• Maintain a positive attitude in the face of adversity.
• Have good interpersonal and conflict resolution skills.
• Function under situations of extreme fatigue due to little or no rest, extreme temperatures, and inclement weather conditions.

MINIMUM QUALIFICATIONS:

• Minimum 3 years of Paramedic experience.
• Active State Paramedic Certification.
• Active BLS and ACLS Certification.
• Must be able to attend and complete training/onboarding week without interruptions.
• Clean driving record.
• Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card.

SPECIAL CONSIDERATIONS:

• Must complete all required mandatory company learning models in a timely manner.
• Monthly scheduling will require flexibility and will require weekend and holiday hours.
• All weekend and holiday hours will be scheduled equitably across the team.