Application engineer - north india

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Purpose of the Job:

The Application Engineer will be responsible for providing technical and application support to customers, contractors, consultants and the sales team across North India. The role will focus on ensuring correct product application and installation, conducting site demonstrations and mock-ups, resolving technical issues, developing application capabilities, and strengthening Armacell's position through contractor and consultant engagement.

The role will work closely with Sales, Product Management, Marketing, Product & Process Development and other functions to ensure successful product application, customer satisfaction and business development.

Key Dimensions:

• Number of Mock ups
• Number of Applicators trained
• Site issues resolution
• Feedback / Testimonials from Customers
• Revenue from Reference / Lead Sales

Description of main tasks:

1. Product Application & Installation Support:
   • Train internal employees, contractors, applicators and consultants on correct product application and installation practices.
   • Conduct product demonstrations and practical application training at customer and project sites.
   • Provide on-site technical support and assist in resolving application and installation-related problems.
   • Ensure products are applied as per Armacell's recommended application practices and technical requirements.
   • Support the Sales team in technical discussions related to product application and installation.
2. Site Visits & Mock-Ups:
   • Conduct regular site visits across the North India region for technical support, product demonstrations and application assessments.
   • Conduct mock-ups at project sites to demonstrate product performance and application methodology and obtain client/consultant approval.
   • Prepare and submit site visit and mock-up reports within the agreed timelines and share them with the respective Sales teams.
   • Follow up on mock-ups and site trials to ensure successful conversion into business opportunities.
   • Track the ROI and business impact generated through mock-ups and application activities.
3. Customer Complaint & Technical Issue Resolution:
   • Take ownership of technical customer complaints and ensure timely investigation and closure.
   • Conduct site inspections to understand application failures, installation issues and product-related concerns.
   • Support failure analysis in coordination with the Product & Process team.
   • Collect site samples, application details, photographs and other relevant information required for technical investigation.
   • Support application of corrective/replacement samples at site, where required, and obtain customer feedback.
4. Sales & Compliance Support:
   • Understand and comply with the technical and application requirements communicated by the Sales team.
   • Identify any deviations from the required application, specification or compliance requirements and communicate them to the relevant stakeholders.
   • Provide technical inputs during customer meetings, project discussions and specification activities.
   • Support Sales in addressing technical objections and application-related queries.
5. Contractor Development:
   • Develop and maintain strong relationships with insulation contractors and applicators across North India.
   • Identify potential contractors and support their development into Pro-Armacell Contractors.
   • Conduct regular contractor training and application workshops.
   • Track contractor engagement and development on a year-on-year basis.
   • Generate measurable business impact/ROI through contractor-focused activities, training and project support.
6. Application Workshops & Technical Training:
   • Conduct application workshops at customer, contractor, consultant and project offices.
   • Develop training content, demonstrations and practical application modules as required.
   • Train internal employees on product application, installation techniques and troubleshooting.
   • Support the Sales team in organizing technical seminars and customer/consultant engagement programs.
7. Application Manuals & Technical Documentation:
   • Develop and update product application manuals, installation guides and application-related technical documents.
   • Prepare practical installation guidelines based on field experience and customer requirements.
   • Document recurring application issues and develop appropriate preventive/corrective guidance.
   • Maintain records of site visits, mock-ups, trainings, complaints and application-related activities.
8. Competitor Benchmarking:
   • Conduct competitor benchmarking through site visits, project observations and off-site assessments.
   • Study competitor products, application methods, installation practices and contractor preferences.
   • Share relevant market and technical intelligence with Sales, Product Management and Marketing.
   • Identify opportunities where Armacell products can provide technical or application advantages.
9. New Product Application & Regional Development:
   • Evaluate and support application of new products in the North India market.
   • Conduct site trials, mock-ups and application assessments for new products.
   • Provide structured feedback to Product Management and Product & Process teams based on regional requirements.
   • Identify new application opportunities and market requirements in the region.
10. Energy Audit & Mock-Up Capability:
    • Get trained and develop capability to conduct energy audits for relevant applications.
    • Support and independently conduct energy audits and energy-efficiency mock-ups in the region.
    • Identify opportunities for improving energy efficiency through appropriate insulation solutions.
    • Work with Sales to convert identified opportunities into business cases and projects.
11. Passive Fire Protection Audit & Mock-Up Capability:
    • Get trained on Passive Fire Protection (PFP) products, applications and audit requirements.
    • Conduct/support PFP audits at project sites across the region.
    • Conduct PFP mock-ups and application demonstrations for customers, consultants and contractors.
    • Provide technical feedback and recommendations based on site conditions and application requirements.

Job Specifications:

• Professional Education: Engineering diploma/degree, preferably Mechanical, Civil, Chemical or a related discipline.
• Professional Experience: 3–7 years in HVAC insulation, thermal insulation, acoustic insulation or building insulation.
• In which areas? Experience with elastomeric rubber, mineral wool, PIR/PUR or similar insulation products.
• Other specific skills/ knowledge: Good verbal and written communication, Good interpersonal skills, Willingness to travel extensively, Customer handling skills, Basic sales and technical discussions, Good listening and questioning ability, Good presentation and training ability, Practical, solution-oriented mindset, Good MS Excel and MS word skills, Strong execution and follow-up orientation, Ability to work with Sales and Marketing teams.

Language skills:

English and Hindi or any other regional language will be an advantage.

Time Type:

Full time