Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the supervision of department leadership, proficiently performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators to provide a high level of customer service while delivering an excellent donation experience. Demonstrates sensitivity and understands the customers' perspective. Fosters a collaborative/team working spirit and actively helps and supports others to achieve team goals. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. In addition to these responsibilities, the Senior Specialist Donor CDL plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.

Total Rewards Package

Compensation

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• With a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Prepares collection site & performs set up, including technology systems and quality control.
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building. Responds to donor inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• Resolves donor issues effectively. Escalates more complex issues to leadership as needed.
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
• Contributes to and influences a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors. May perform routine maintenance on equipment and completes department records as needed. Prepares/packs units for transport. Minimizes collection loss due to errors, incidents, etc.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• May support the team through mentoring/training as needed.
• May be subject to additional background checks as required by sponsor.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years job-related experience required
• 1-3 years of relevant people facing experience preferred

Knowledge, Skills and Abilities

• Knowledge, typically acquired through specialized training, is required for the application of practical methods and techniques, work procedures and processes and/or proficiency in the specialized use of materials, equipment, and tools required.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required.
• Must be proficient in at least one apheresis skill (Alyx or Trima) AND in precepting required.
• Must have basic mathematical aptitude and strong attention to detail required.
• Ability to apply judgment to written or oral instructions required.
• Ability to organize work to provide productive workflow required.
• Ability to provide a consistently positive donor experience through professional, empathic donor-centric service required.
• Ability/desire to contribute to and influence a positive team culture through respectful communication, behaviors, and collaboration required.
• Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs required.
• Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership required.
• Ability to work evening, weekend, and holiday hours required.
• Ability to learn/utilize computer applications as required to perform duties required.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required
• Class B CDL License required

Tools and Technology

• Navigation system required.
• Personal Computer (desktop, laptop, tablet) required.
• General office equipment (computer, printer, fax, copy machine) required.
• Microsoft Suite (Word, Excel, PowerPoint, Outlook) required.
• Screening equipment including: o Lancet o Sphygmomanometer (BP cuff) o Temperature probe o Hemoglobin analyzer required.
• Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required.