Territory Manager

The Territory Manager (TM) role consists of an individual who will build client relationships and drive measurable sales results through outstanding program execution and people leadership in assigned geography. The TM is responsible for training and coaching a team of remote area managers (peer coaches) and merchandisers. The TM will also need to maintain a high level of communication through email, phone, and personal contact with their assigned Territory Manager and Merchandising Team. Other duties will include but are not limited to people development, succession planning, budget management, owner of measurable metrics for geography, managing team’s audit review program, meets and exceeds identified targets in sales, profits, and service. The ideal candidate should be able to effectively lead and build remote work teams with excellent communication and organizational skills. The ideal candidate is a self-starter, quick learner, with a strong attention to detail, works well in independent situations, and can build relationships with business partners and their remote team and our clients/vendors.

Essential Duties & Responsibilities

• Provide direct management, leadership, guidance, and problem-solving direction to remote workforce of Area Managers (Peer Coaches) and Merchandisers in assigned geography to execute effectively and efficiently in the field.
• Collaborate with Regional Leadership on strategic initiatives related to sales growth coverage, retail projects, and communicate to the assigned retail team.
• Travels within assigned geography to address areas of opportunity that impact retail business.
• Manage and analyze store routing coverage, assignments, staffing and special projects in assigned geography to ensure efficiency and full store coverage is aligned with goals and budgets outlined for assigned geography.
• Review and analyze daily reporting related to Territory Performance (Service History, Overdue Service Report, QlikView) and develop plan to address opportunities.
• Review and approve all expenses and wages (i.e., payroll, mileage, and overtime) for Field Personnel in assigned geography.
• Engage and conduct weekly business reviews with Area Managers (Peer Coaches) and Merchandisers to discuss current and future departmental and company initiatives and priorities of the areas, and employee appreciation.
• Develop people through training as well as direct organizational and team development initiatives using training and performance management tools to include but not limited to: performance reviews, in-store assessments, individual employee development plans, training plans and succession planning documentation.
• Provide robust and compliant training and support to Area Managers (Peer Coaches) to ensure they are providing proper training to Merchandisers.
• Manage the hiring process in assigned geography as the Hiring Manager; including but not limited to: reviewing resumes/applications of qualified candidates, conducting in-person and video-conferencing interviews and overall determining the best qualified candidates for hire into open positions in assigned geography.
• Manage and track the completion of the 30/60/90-day Training Plan and all 3rd Party Projects and mPlans for assigned geography of responsibility. Ensures 90-day training plan is completed and proper forms are submitted for documentation.
• Timely completion of all administrative duties and reporting.
• Provide clear and effective communication and direction to direct reports, outlining expectations and duties.
• Ensure employees in assigned geography are compliant with all company policies, standards, priorities, and store opportunities.
• Engage and drive corrective action and improvement plans within assigned geography.
• Partner with Regional Operations Manager for terminations within assigned geography.

Additional Duties & Responsibilities

• Thorough understanding of organizational reputation and merchandise enhancement prospects.
• Execute all required tasks, projects, resets, displays with accuracy, by following all provided instructions.
• Always understand and demonstrate safe work practices to ensure a safe work environment.
• Have detailed knowledge and comply with all company policies and procedures.
• Complete special projects and other duties as assigned by your supervisor.
• Maintain company, client, and retailer confidentiality.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills.
• Effective communication skills.
• Flexible and adapt to change.
• Ability to build relationships with business partners.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.
• Ability to work independently to meet stated objectives.
• Strong leadership skills: Problem-solving, Data Analysis, Planning, Time Management, Priority Setting, Coaching, Counseling, Quality Decision Making, and Delegation.
• Proven Team Builder.
• Strong Business Acumen and Financial Analysis skills with a strong ability to achieve results.
• Excellent written communication and verbal communication skills.
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
• Ability to travel up to approximately 50%.

Experience and Credentials

• High School Diploma or GED or equivalent experience.
• Bachelor’s degree from a four-year college, university, or technical school; or a minimum of four years related experience and/or training; or equivalent combination of education and experience preferred.
• 5 or more years of experience in retail management.
• Knowledge of Consumer Product Goods Industry.
• 1-3 years of successfully managing retail merchandisers, P&L, budgeting, and forecasting and managing client expectations personally or through a team.
• Must be computer literate and able to operate a smart phone or tablet utilizing different applications and internet for company business, like ordering, GPS tracking, and time recording.
• Must have reliable access to internet to use for company-related business.
• Proven track record of success.
• Must have reliable transportation.
• Must possess a valid state driver’s license with proof of current automobile insurance coverage, unless utilizing other means of transportation.