Deputy area manager - debt management services - sme

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation & Case Management.
• Compliance & Risk Mitigation.
• Reporting & Documentation.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking. Ensure legal guidelines are complied with while repossessing products. Travelling with the RO's. To do timely allocation of the cases of the team members. Should be Profecient in excel. Daily tracking of the performance of the team members. Maintain accurate records of customer interactions and transactions. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Counsiling and grooming of his direct reportee to enhance and polish their skill sets. Manage a team of collection officers to achieve overall targets. Rectify problems encountered during the collection process. Manage average collection reports to monitor and improve collection performance. Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management. Litigation & Case Management. Compliance & Risk Mitigation. Reporting & Documentation.