Location
field, Leppington, Australia
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Job Description
Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the role:
Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
Job Responsibilities:
- You will be 50% in your base clinic in Sydney north west, and at least 50% of the time to clinics within a region.
- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
- Contribute to community engagement, including site visits, promotional activities, and expos.
- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
What's in it for you:
- Permanent Full Time role in an established global organisation
- Performance incentives + Roaming allowance.
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
You'll be successful in this role if you have:
- Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn
- Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave
Ready to join the team?
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