SERVICE TECH

Overview:

We are looking for a Service Tech who will oversee completing, repairing, or servicing Avanti windows and doors. Our windows and doors are finished products installed in the early stages of the residential construction cycle. This requires that we often provide some final touch-ups and adjustments to our product in every home near the time the homeowner occupies the new home. As Service Tech we ensure every home is complete without broken glass, no defects and all adjustments are made as needed.

Responsibilities/Accountabilities:

• Professionally communicating with homeowners and other Avanti colleagues
• Follow rules related to vehicles and safety
• Start times are promptly at 6 AM, M-F
• Occasional Saturday availability may be required
• Installing Avanti window & door products into newly constructed homes
• Properly executing designated flashing and install methods for vinyl windows & doors
• Learning The Avanti Install Method (AIM)
• Helping and supporting team members
• Always following company safety guidelines
• Ability to communicate with customers and set proper expectations
• Ability to follow and enforce company policy and procedures

Skills/Knowledge:

• Speak and write in English
• 36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle
• Use of hand-tolls and power tools required
• Attention to detail is required
• Regularly carry up to 80 pounds; team lift when required
• Have a positive attitude
• Okay working from a ladder up to 20’ height
• Basic math knowledge
• Ability to navigate Apple iOS and GPS operating system

Communication Skills:

Proficient verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.

Qualifications and Skills

• 1-2 years’ customer service; customer interaction experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Must be able to tolerate outdoor elements
• Clean driving record and MVR a premium
• Looking for leaders with the ability to listen and advance
• Punctual and reliable; be at work on time every day
• Construction experience a plus
• Window experience a plus
• I am willing to learn AIM method, on-the-job training from day one
• Ability to use cordless drivers, levels, and nail guns
• Ability to safely climb a ladder
• Ability to follow OSHA fall protection procedures
• Ability to lift to 30-100 lbs. several times per day
• Ability to work in a team environment
• Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly growing company
• Ability to communicate professionally and manage customer expectations

NEVADA STATE Policy:

Installers / Service Tech OSHA 10-hour Safety Training (Construction) Certification, or ability to obtain within 15 days of hire