Appointment companion

Job Details

Job Location: Colorado Springs Pikes Peak Location - Colorado Springs, CO 80909

Position Type: Full Time

Salary Range: $16.64 - $19.14 Hourly

POSITION SUMMARY:

Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION:

Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Technical Expertise
• Problem Solving
• Teamwork
• Effective Communication
• Results Oriented
• Personal Credibility
• Quality Focus
• People Focus
• Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Escorts participants to all outside appointments that have been arranged by the scheduling department
• Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)
• Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR).
• Follows and fills out forms completely and neatly. Documentation is completed in a timely manner
• Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment
• Views email throughout the day to receive updated scheduling information
• Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs
• Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery
• Must be available to work various hours to include early morning and late evening appointments. Possible overtime
• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Other duties as requested/assigned

Qualifications

• High school diploma or equivalent is required
• One year of experience with a frail, or elderly population is required preferred
• Must be knowledgeable in how to use a Computer and Microsoft Office applications
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Capable of and experienced in assisting individuals with special mobility needs
• Knowledge of how to operate medical equipment (wheelchair, walkers) desired
• Ability to work independently with minimal supervision

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade and length of service.