Location
field, Casa Grande, AZ, United States
Commitment
Full Time
Level
Senior (5+ years)
Required skills
Job Description
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Sr. Field Quality Engineer – Software
Engineering | Casa Grande, AZ | Full-Time
The Role
We are seeking a highly technical, hands-on Sr. Field Quality Engineer – Software to join our Field Quality organization. This role is focused on diagnosing, validating, and driving resolution of complex software-related customer issues across vehicle systems, connected services, ADAS, infotainment, user interfaces, diagnostics, and over-the-air (OTA) updates.
This individual will play a critical role in connecting real-world customer experiences with engineering solutions, ensuring software issues are prioritized, resolved, and prevented from recurring.
Success in this role means improving vehicle software quality, reliability, customer satisfaction, and OTA deployment success by ensuring field software issues are rapidly identified, accurately diagnosed, and effectively resolved.
What You’ll Own
- Software Issue Investigation & Validation: Investigate complex software-related customer concerns across vehicle domains.
- Cross-Functional Technical Interface: Work closely with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, and Product teams.
- OTA & Release Quality Monitoring: Monitor field performance of software releases and OTA deployments.
- Data Analytics & Field Insights: Analyze warranty claims, service repair data, telematics information, customer feedback, and software diagnostics.
- Issue Management & Escalation: Manage software-related field issues through the complete lifecycle from detection to closure.
- Root Cause Analysis & Corrective Actions: Partner with engineering teams to identify root causes and validate corrective actions.
- Customer Experience Improvement: Drive reduction in repeat service visits related to software behavior.
What You Bring
Required
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, or a related field.
- 6+ years of experience in automotive software quality, systems engineering, diagnostics, validation, field quality, or software development.
- Strong understanding of vehicle software architectures, diagnostics, and system interactions.
- Excellent communication and technical presentation skills.
- Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position.
Preferred
- Experience with automotive software development lifecycle and release management.
- Knowledge of CAN, Ethernet, vehicle networks, diagnostics, and OTA systems.
Work Requirement
This role requires close collaboration with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, Product, and Field Quality teams. Hands-on vehicle investigation and validation activities are required. Travel may be required to support field investigations, software validation, and business needs.
Compensation and Benefits
Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan.
Equal Opportunity
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all.
Accessibility
Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process.
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