Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

As a Department Lead you will work closely in collaboration with our partner, a National Retailer. As a DL you are responsible for visiting the assigned locations, managing the local client relationship, and increasing sales and revenue of products and services through direct selling within our partner’s national retail locations. You will play a crucial role in motivating and mentoring a group of employees working towards a common goal (driving sales and productivity).

Essential Job Functions:

• Drives sales productivity and customer satisfaction within Client’s retail locations on various products and services to customers.
• Engages in side-by-side selling with retail associates.
• Grows the retailer’s sales performance and other key metrics through sales, training, and marketing promotions.
• Trains new team members.
• Helps team members improve their skills and product knowledge.
• Manages in-store promotions, and coordinates with appropriate personnel.
• Schedules and manages sales demo events in retail location, ensuring that demo equipment is collected and returned as directed at the end of the event.
• Positions Client’s value by creating best-in-class customer experiences.
• Assists District Manager in communication of key initiatives. Acts as a conduit for inclusive and efficient district-wide communication.
• Represents Client and MarketSource in a professional manner at all times.
• Develops and manages positive business relationships with retail store leadership and employees.
• Communicates progress and opportunities with District Manager and client leadership.
• Meets regularly with store leadership including store visits.
• Serves as a point-of-contact for business consultation.
• Serves as a point of escalation for questions or issues including individual guest issues.
• Partners with store leadership, ensuring correct product mix and quantities, including but not limited to:
• Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance;
• Increasing visibility of retailer’s products and services;
• Restocking merchandise as needed and allowed.
• Uses professional expertise to guide and motivate a group of employees.

Qualifications

Required Knowledge, Skills, and Abilities:

• Ability to prioritize, organize, problem solve, meet deadlines and goals.
• Action and detail oriented;
• Ability to engage customers and establish relationships.
• Ability to demonstrate selling skills, product knowledge and drive results.
• Ability to speak confidently to various group sizes.
• Ability to successfully lead a team of sales reps.
• Ability to foster a positive work environment.
• Ability to work as part of a team and contribute to the success of a group.
• Ability to work in a changing environment and adapt to the needs of the business.
• Ability to address client concerns.
• Excellent communication and relationship building skills.

Job Requirements:

• High School Diploma or equivalent (G.E.D.) required.
• 2+ years training, sales, retail management or related experience required.
• Prior wireless or electronics retail management preferred.
• Proficiency with technology – data gathering and basic computer use.
• Will require a valid U.S. driver's license.

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.