Introduction

We are seeking a presentable candidate as a Junior Implementation Engineer to work within the Customer Project Delivery Team to successfully implement technical solutions for our customers. The successful candidate will work directly with our project managers and field technician team to complete all customer site installations.

Duties & Responsibilities

Duties would include, but not be limited to:

• Complete all necessary remote configurations required for a customer site installation.
• Assist field technicians to successfully implement a customer solution on site.
• Build up a good knowledge base of all customer solutions.
• Work with the Pre Sales Team to ensure the successful handover of a new customer solution.
• Provide progress reports to the project managers of installations during a customer rollout or project.
• Escalate any potential errors in a customer configuration template to the Field Application Engineers (FAE).

Desired Experience & Qualification

Minimum Requirements:

• Relevant Information Technology Diploma or CCNA
• N+ Linux experience
• Solid experience and understanding of LAN’s and WAN’s
• Minimum 2 years relevant working experience
• Valid driver’s license with own reliable transport

Desirable Skills:

• A+ Remote support tools (SSH, NC, TCPDUMP)
• UniFi Experience (UEWA Certified beneficial)

Desired personality traits:

• Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
• Have the ability to work within a team, but also independently
• Take responsibility for staying up to date with the latest trends and developments
• Be willing and keen to share information
• Have good communication skills
• Have a natural tendency to be self-driven and highly self-motivated with a sense of pride in their work
• Show initiative
• Have a strong sense of integrity, and is open, honest and ethical in everything they do
• Be able to learn and apply new development tools quickly and efficiently