About KHM

Karsh Hagan Madden (KHM) is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media with 5 decades of creative and strategic legacy with 1 unified shop! We blend bold storytelling with precision media, PR, geospatial targeting, and observation-led strategy to help brands close the gap between how they are seen and how they are felt. Madden built our reputation in destination marketing and tourism. Karsh has spent years building brands in healthcare, banking, higher education, and retail alongside it. Together, we believe the strongest brands build communities, and our goal is to differentiate them in a world where consumers want something that means something to them.

Find out more at https://khm.agency

About You

You're an experienced project manager and account lead who thrives on bringing structure to complex website builds and digital marketing ecosystems. You've likely held at least 3+ years of experience and you keep people, timelines, and quality at the center of everything you do. You enjoy turning big ideas into clear, actionable plans and have a proven track record of navigating ambiguity and wrangling complex projects, client expectations, and cross-functional teams-even when priorities shift mid-stream.

You bring a blend of project management rigor and client-facing account management experience. You know how to build trust, lead client conversations, and advocate for both the client's goals and the agency's boundaries. While web design and development are your primary domain, you're equally comfortable taking on MarTech implementations, systems integrations, and broader digital marketing initiatives.

You are methodology-flexible: you understand structured Waterfall planning for large-scale site builds, but you seamlessly pull in Agile practices and iterative workflows to keep work moving efficiently. Above all, you're an organized, proactive problem solver who knows how to herd cats, clear roadblocks, and keep every stakeholder aligned.

About the Job

As our Web & MarTech Project Manager, you'll lead the end-to-end planning, coordination, and execution of complex website builds and digital technology projects for our clients. Working within our integrated marketing agency, you'll serve as both the operational hub and a core client partner, ensuring projects are delivered on time, on budget, and with exceptional quality.

While websites make up the core of what you'll manage, your portfolio will also include key MarTech initiatives (such as CRM setups, marketing automation builds, analytics integrations, and custom web tools) as well as supporting marketing deliverables like campaign landing pages, digital media assets, and interactive experiences.

In this role, you won't just track tasks-you will drive complex deliverables, manage client relationships, and navigate shifting requirements to keep teams focused and projects moving steadily across the finish line.

What You'll Be Doing

• Lead End-to-End Delivery: Own web design/development projects and MarTech initiatives through every phase-discovery, architecture, design, dev, testing, launch, and post-launch support.
• Account & Client Management: Serve as a direct, trusted contact for clients. Manage expectations, run status calls, facilitate key feedback cycles, and proactively communicate progress, risks, and changes.
• Wrangle & Navigate: Act as the operational glue that pulls together internal teams (designers, developers, strategists, content creators, QA) and client stakeholders, navigating competing priorities and keeping everyone aligned.
• Project & Resource Planning: Build and maintain flexible project roadmaps, resource allocations, sprint boards, scope documents, and budgets.
• Agile & Flexible PM Execution: Adapt project management approaches based on the engagement-utilizing structured roadmaps for site builds while applying Agile principles to iteratively manage dev backlogs, technical revisions, and MarTech integrations.
• Scope & Scope Creep Management: Clearly define deliverables and manage change requests, gracefully balancing client satisfaction with scope and budget boundaries.
• Proactive Problem Solving: Identify technical, timeline, or resource risks early. Develop mitigation plans and clear team roadblocks before they disrupt momentum.
• Quality & Process Control: Ensure all agency deliverables meet strict quality and functional standards before hitting the client's inbox. Continuously refine internal workflows to make delivery smoother.

What You Need to Succeed

• Web & MarTech PM Experience: Proven track record managing complex custom website builds, web platforms, and marketing technology/integration projects within a marketing or digital agency.
• Account Management Background: Hands-on experience in client-facing account management-comfortable leading client meetings, navigating difficult conversations, and maintaining strong client relationships.
• Flexible Agile Approach: Solid experience with Agile workflows (e.g., managing backlogs, sprint planning, iterative delivery) alongside traditional milestone-based project planning.
• Mastery in Wrangling & Navigation: Demonstrated ability to manage multi-faceted projects, wrangle cross-functional creative/technical teams, and comfortably navigate shifting client requirements without losing control of the budget or timeline.
• Technical Savvy: High technical literacy when it comes to CMS platforms, website architecture, APIs, CRM/marketing automation tools, and web development lifecycles.
• Communication & Negotiation: Exceptional written and verbal communication skills, with a talent for translating technical details into clear business concepts for clients.
• Agency Mindset: A proactive, resilient, and solutions-oriented mindset built for a fast-paced agency environment.
• Time Zone Alignment: Ability to work within core U.S. business hours to collaborate seamlessly across team and client time zones.

Don't Meet Every Requirement?

That's okay! At Karsh Hagan Madden, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed.

Perks & Benefits

• Competitive compensation.
• Medical, dental, vision, and additional benefits to support you and your family.
• 401(k) with Traditional and Roth options, plus a company match.
• Flexible PTO and paid holidays.
• The tools and technology you need to do your best work.

Come for the Work. Stay for the People

At Karsh Hagan Madden, we're passionate about doing great work-and having fun while we do it. Here's what you can expect:

• A supportive team that's invested in your success.
• Opportunities to grow through mentorship, professional development, and meaningful new challenges.
• A collaborative culture where curiosity, creativity, and fresh ideas are always welcome.
• The chance to make an impact, contribute your unique perspective, and help shape great work.
• A workplace that values who you are, the ideas you share, and your potential to grow.

About the Interview Process

We like to keep it simple and transparent. Here's what the process may look like:

• Round 1: A friendly chat with our Recruiter to get to know you and share more about the role.
• Round 2: An interview with some of the awesome teammates you'll collaborate with.
• Round 3: A conversation with the Team Lead(s) to dive deeper into the role and team fit.

Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance!

Heads up: At this time, we do not offer Visa sponsorship or relocation services.

KHM is an Equal Opportunity Employer. #LI-REMOTE