Vip corporate travel agent (us-based, remote)

This is a fully remote, US-based position, open to candidates residing in the New Jersey.

About Us

For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart.

A VIP traveler does not want to be asked twice. The window seat booked without a reminder. The hotel loyalty number applied before they think to mention it. The connection they hate, avoided on instinct because someone remembered the last three times it went wrong. That is not service. That is being known, and it is the difference between an agent and a resource.

The Role

As a VIP Corporate Travel Agent, you manage new bookings and changes across air, hotel, rail, and car for Encore's most demanding travel clients: name changes, date shifts, itinerary rebuilds, all handled inside the client's travel policy and inside the traveler's expectations. You carry sensitive, private information with the same care every time, not just when someone is watching. This is not a booking role. It is a relationship role wearing an agent's title.

What You'll Do

• Own every VIP itinerary, start to finish. You book and rebuild international air, hotel, rail, and car reservations, and you do it fluently in the loyalty programs that matter to the traveler holding the ticket.
• Protect what's sensitive and keep it compliant. You complete document verification and pre-check for every traveler in your care, advise on entry requirements before they're asked about, and keep every reservation inside the client's policy without being told twice.
• Anticipate before they ask. You learn each traveler's preferences and hold them across every booking. An air request with a night away from home is an opening to offer the right hotel, not an afterthought. You close the loop other agents leave open.
• Raise the standard for the team. You're a resource to your colleagues, not just your travelers. You answer questions before they're fully asked, and you share the tips and tricks that turn a good file into a clean one. Dedicated and complex accounts land with you because that reputation is earned, one file at a time.

Requirements

What You Bring

Required

• Extensive travel industry experience (20+ years), with demonstrated expertise in US domestic travel, international itineraries, fare rules, and loyalty program mechanics.
• Fluent written and verbal communication skills in English.
• Advanced, current knowledge of travel industry rules and processes, including document requirements and entry rules that shift by destination.
• The soft skills to guide a traveler to resolution in the fewest exchanges possible, and the persuasive, precise writing to do the same with colleagues and other teams.
• A customer orientation strong enough to build lasting relationships with travelers who do not tolerate friction.
• Ownership of mistakes: you correct them without waiting to be asked.
• The organizational discipline to manage multiple complex or dedicated accounts at once without missing a detail, and to meet service level agreements on every interaction.

An asset

• Formal travel school training.
• Prior experience supporting dedicated or high-complexity accounts specifically.
• Deep knowledge of US-based corporate travel programs and compliance requirements.

Shift Options

Available schedules (Eastern Time):

• Monday to Friday: 8:30 a.m. to 5:30 p.m. ET
• Monday to Friday: 10:00 a.m. to 7:00 p.m. ET

Who Thrives Here

The travelers Encore's VIP agents serve are busy, well-informed, and unforgiving of friction. They will not explain their preferences twice. They want someone who already has the answer ready, not someone still looking for it. The agents who thrive in this role take that personally, in the best way. They close a file only when it's actually closed. They treat a colleague's question as worth answering fully, because the next complex account might land on that colleague's desk instead of theirs. If precision and anticipation are how you measure a good day at work, this is where that gets rewarded.