Vice president, operations - student housing

What You’ll Do:

As the Vice President of Operations, you’ll take on the exciting challenge of overseeing all aspects of a portfolio of properties. You'll play a crucial role in ensuring the success of each property by driving best-in-class revenue performance, delivering profitability in line with annual budgets, and consistently improving operational efficiency. Through oversight of a team of Regional Property Managers, you’ll be instrumental in setting and achieving ambitious occupancy and revenue targets, while creating an exceptional resident experience and producing high levels of team member engagement. In this role, you will collaborate with leadership across multiple cross-functional teams to lead or participate in continuous process improvements across the Coastal Ridge operating platform. Your leadership will empower site associates, providing them with the guidance, support, and resources they need to excel and deliver exceptional resident experiences.

Where You’ll Work:

You will oversee a diverse and growing portfolio of student housing communities nationwide, including a mix of third-party management assignments and owned assets, with a heavy focus on value add projects. This role is eligible for fully remote work, and will require travel, as needed.

What You’ll Own:

• Responsible for full Profit and Loss responsibilities for a large portfolio of Coastal Ridge owned and third party-managed assets, including proactively leading and supporting both Regional team members and properties to deliver desired results with respect to topline revenue, expense management, key performance indicators, resident experience, and employee engagement.
• Act as a leader within the company, providing mentorship and development to the Regional Operations Team and other assigned direct reports to drive company policies, procedures and accountability.
• Work directly with underperforming assets to strategize and execute on improvements and results.
• Complete regular site visits to mentor direct reports, engage with the site teams, and provide strategic oversight.
• Together with the Transitions team, successfully bring new properties online, including planning, hiring, implementation of the Coastal Ridge operating platform, and managing through the conversion and value-add processes. Work with the Acquisitions team to provide a professional and thoughtful exit of any properties leaving the Coastal Ridge portfolio.
• Participate in owner and partner related calls with special attention given to distressed assets.
• Attract, retain, and inspire the best talent; grow and develop an internal pipeline to support company growth. Participate in the coaching of underperforming associates and adjust personnel to the operations team, as needed.
• Ensure all operating and product standards are in place; identify, develop and implement product and service standards to support company objectives.
• Assist in the development and/or improvement of site and corporate operations and participate in the discussion and decision-making process of strategic partnerships.
• Promote the identification and sharing of best practices in all disciplines between properties, regions and product classes; and drive implementation across the organization.
• Together with the asset management team, facilitate the completion of annual budgets, reforecasting and capital plans by the Property Managers, Regional Managers and the corporate operations team. Continue to develop a learning environment which improves upon team member’s aptitude in the drafting of annual financial budgets and ongoing financial decision making based on these plans.
• Other duties and projects as directed and assigned.

What You’ll Bring:

• Bachelor’s degree – Problem solving, analytical and financial skills are essential.
• 10+ years’ experience in Student Housing property management, including 5-8+ years as a Regional Property Manager (or equivalent).
• Previous leadership experience, including managing multi-unit properties and/or managers in geographically dispersed locations.
• Experience managing student and conventional multi-family properties throughout the United States.
• Experience managing Class A and Class B properties preferred.
• Experience overseeing new construction deals and/or value-add projects preferred.
• Experience with Entrata or Realpage products (Onesite) and Yieldstar strongly preferred.

Who You Are:

• A pride-of-work operator. You treat every deliverable, interaction, and outcome as a reflection of your personal standards and the Coastal Ridge brand.
• A roll-up-your-sleeves contributor. You don’t shy away from effort and understand that meaningful results require real work, focus, and persistence.
• A true collaborator. You work across roles and departments with respect and openness, knowing the best outcomes are built together.
• A goal-oriented operator. You work best with clear objectives and enjoy aligning your daily actions to measurable outcomes.
• A consistency driver. You build repeatable habits and processes that lead to reliable, predictable results.
• A relationship steward. You believe great service builds long-term trust and lasting partnerships.
• A calm problem solver. You stay steady under pressure, assess situations clearly, and move toward practical solutions.
• A truth-first communicator. You communicate clearly, directly, and respectfully—even when conversations are hard.
• A pride-of-place advocate. You take ownership in how our communities are represented and experienced.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.